Fax Coordinator / Operational Analyst (Temp-to-Hire)

Arine • San Francisco Bay Area, CA

119d • $17 - $20 • Remote

About The Position

Are you passionate about improving patients' lives? Join our Clinical Care team at Arine! As a valued team member, you will utilize Arine's software platform to optimize patient outcomes, enhance patient care, and efficiently deliver our clinical services. Under the supervision of our Pharmacist Team Leads and Arine's Head of Operations, your primary responsibility is to manage incoming and outgoing faxes, ensuring efficient and accurate processing of documents, communication, and recommendations. This role involves receiving, organizing, and distributing faxes, maintaining records, and troubleshooting any SRfax issues. Fax Coordinator may also handle related administrative duties such as maintaining clin-ops schedule, communication with other departments, and ensuring compliance with HIPAA regulations. In addition to managing incoming faxes, you will be responsible for reviewing and publishing monthly schedules and other assigned duties. Collaboration with Arine's Clinical team will be essential to optimize operational processes and provide input on campaigns processed, efficiency, and resource allocations. All members of the Clinical Care team are expected to communicate effectively, maintain a cooperative working relationship with clients and colleagues, be respectful and accept constructive feedback professionally, and continuously learn new skills to deliver quality customer service and patient care.

Requirements

• Associates Degree or equivalent professional experience
• Experience with other electronic medical records
• Administrative experience
• Strong time-management skills and multitasking ability
• Aptitude for learning new software and system
• Ability to prioritize effectively and work in a fast-paced environment
• Knowledge of basic medical terminology and medication names (brand and generic)
• Excellent written and oral communication skills
• Strong computer skills, including proficiency in the Microsoft 365 and Google Workspace
• A team player mindset with the ability to work independently
• Ability to work 40 hours/week (Monday-Saturday up to 7PM Pacific Time)

Nice To Haves

• Data entry experience
• Experience in an ambulatory care setting, including taking medication histories
• Experience working in a busy healthcare environment
• Bilingual fluency in both English and Spanish

Responsibilities

• Receiving, sorting, and uploading incoming faxes, categorized by project and sender
• Communicating with internal teams to clarify information and resolve issues in the fax queue, processing queue, and documenting uploads in Arine software
• Ensuring all faxed information is handled in accordance with privacy regulations (e.g., HIPAA) and internal security protocols
• Obtaining provider contact information to facilitate the delivery of clinical interventions and communications
• Providing general administrative support as needed, which may include: clinical care meeting agendas, scheduling of team meetings, and note taking, organizing electronic files, and other clerical duties as assigned
• Accurate record keeping in Arine's software platform associated with incoming communication in SRfax software
• Participating in process improvement meetings and team meetings to optimize workflows
• Following up with hospitals, clinics, pharmacies, and provider groups to resolve clerical issues and concerns (updating and collection of contact information and new fax lines for clients and stakeholders)
• Undertaking other assigned projects

Benefits

• Full benefits starting from day one
• Dynamic role with opportunities for learning and growth
• Collaboration with experienced Clinicians, Engineers, Software Architects, and Digital Health Entrepreneurs
• Temp-to-hire position with the possibility of extension or conversion to a permanent role based on performance and business needs

What This Job Offers

• Industry: Hospitals
• Education Level: Associate degree
• Number of Employees: 101-250 employees