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The FAU Departmental Supervisor position is responsible for overseeing programs and personnel related to collection activities within the Financial and Administrative Unit (FAU) of the Collection Services Bureau (CSB). This role involves directing programmatic activities, ensuring efficient work processes, and making recommendations for business practice changes based on performance data. The supervisor will handle various administrative functions, including program evaluation, account reviews, and performance management, while also serving as a liaison to other departments and external partners.