FASTRAD® Application Engineer - Full remote

HEICO • San Leandro, CA

100d • Remote

About The Position

We are looking for a passionate individual to join us as a FASTRAD® Application Engineer in the USA. The role will focus on customer satisfaction and experience with FASTRAD® as part of the pre-sales process in support to the Marketing and Business Development teams as well as part of the after-sales process, by implementing a high level customer training and technical support.

Requirements

• Master's degree or PhD in Physics, Electronics, Mechanical Engineering or related.
• At least 5 years of experience in the field, in a scientific or industrial sector.
• Good technical writing skills.
• Previous technical and scientific publications.
• Good project management skills.
• Ability to work across levels, functions, and geographies.
• Service orientation, customer focus and drive to help others.
• Resourcefulness and solid problem-solving skills.
• Emotional intelligence and ability to deal with customer requests in a diplomatic way.
• Good organizational skills and flexibility.
• Willingness to travel approximately 40% of the time.
• Driving license.

Nice To Haves

• Experience using FASTRAD, or other radiation and particle/matter interaction simulation software.
• Business oriented with a network in the radiation effects field or in the space industry sector.
• Ability to develop partnerships and projects as well as new sales opportunities for FASTRAD and TRAD services and products.

Responsibilities

• Ensure high quality technical support to FASTRAD® customers in the US.
• Using FASTRAD®, provide technical support on the assessment of radiation effects on materials, electronic components and systems.
• Participate in conferences, symposia and exhibits representing the company.
• Collect information about end-user applications, and help develop new functionalities in collaboration with the radiation engineering and software development teams.
• Organize and conduct FASTRAD® trainings for customers, either at customers' sites in the US, or remotely.
• Provide technical assistance to the Business Development team of TRAD, as well as the technical sales representatives, during the customers´ qualification phase, demonstrations or general meetings with potential customers.
• Ensure that the sales representatives in the US are properly trained and up-to-date on the latest FASTRAD version.
• Propose and work on radiation effects related projects and publish in conferences.
• Be aware and help promote the complementary offer of services and products of the company (engineering, testing, software and COTS components).

What This Job Offers

• Career Level: Mid Level
• Industry: Transportation Equipment Manufacturing
• Education Level: Master's degree