FASTRAD® Application Engineer - Full remote

HEICOSan Leandro, CA
100dRemote

About The Position

We are looking for a passionate individual to join us as a FASTRAD® Application Engineer in the USA. The role will focus on customer satisfaction and experience with FASTRAD® as part of the pre-sales process in support to the Marketing and Business Development teams as well as part of the after-sales process, by implementing a high level customer training and technical support.

Requirements

  • Master's degree or PhD in Physics, Electronics, Mechanical Engineering or related.
  • At least 5 years of experience in the field, in a scientific or industrial sector.
  • Good technical writing skills.
  • Previous technical and scientific publications.
  • Good project management skills.
  • Ability to work across levels, functions, and geographies.
  • Service orientation, customer focus and drive to help others.
  • Resourcefulness and solid problem-solving skills.
  • Emotional intelligence and ability to deal with customer requests in a diplomatic way.
  • Good organizational skills and flexibility.
  • Willingness to travel approximately 40% of the time.
  • Driving license.

Nice To Haves

  • Experience using FASTRAD, or other radiation and particle/matter interaction simulation software.
  • Business oriented with a network in the radiation effects field or in the space industry sector.
  • Ability to develop partnerships and projects as well as new sales opportunities for FASTRAD and TRAD services and products.

Responsibilities

  • Ensure high quality technical support to FASTRAD® customers in the US.
  • Using FASTRAD®, provide technical support on the assessment of radiation effects on materials, electronic components and systems.
  • Participate in conferences, symposia and exhibits representing the company.
  • Collect information about end-user applications, and help develop new functionalities in collaboration with the radiation engineering and software development teams.
  • Organize and conduct FASTRAD® trainings for customers, either at customers' sites in the US, or remotely.
  • Provide technical assistance to the Business Development team of TRAD, as well as the technical sales representatives, during the customers´ qualification phase, demonstrations or general meetings with potential customers.
  • Ensure that the sales representatives in the US are properly trained and up-to-date on the latest FASTRAD version.
  • Propose and work on radiation effects related projects and publish in conferences.
  • Be aware and help promote the complementary offer of services and products of the company (engineering, testing, software and COTS components).
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