Fast Track Specialist

American International Group • Atlanta, GA

121d

About The Position

The role of a Fast-Track Claim Adjuster is to investigate, evaluate and resolve first and third-party auto liability claims, minor injury claims and low complexity general liability losses. This requires accurate and thorough documentation, as well as, resolution action plans based upon the applicable law, coverage and supporting evidence. Provides exceptional customer service and on-going communication to the appropriate stakeholders through the life of the claim.

Requirements

• Bachelor's degree or equivalent work experience.
• 2 years previous claim handling experience preferred.
• Excellent verbal and written communication skills.
• Excellent customer service skills.
• Analytical with good decision-making skills.
• Strong organizational skills and detail-oriented.
• Ability to work independently, handle multiple tasks simultaneously and exercise good judgment.
• Property and casualty licenses required, must be obtained within 6 months of hire.

Responsibilities

• Maintains high standards of customer service, including prompt contact and follow up to complete timely and accurate investigation, damage evaluation and claim resolution in accordance with regulatory and company standards.
• Conducts a thorough investigation of coverage, liability, and damages, documenting facts and maintaining evidence to support claim resolution.
• Complies with all statutory and regulatory requirements in all applicable jurisdictions.
• Establishes appropriate loss and expense reserves with documented rationale, with ongoing review of reserves required through the life of the file.
• Demonstrates technical efficiency through timely, consistent execution of best claim handling practices and claim handling guidelines.
• Communicates effectively with internal and external customers on claims and account issues.
• Maintains and manages a diary system to efficiently manage and resolve assigned claim inventory.
• Obtains property and casualty licenses within 6 months of hire.

Benefits

• Comprehensive benefits package focused on health, wellbeing, and financial security.
• Variety of leaves for personal, health, family, and military needs.
• Tuition reimbursement program for eligible employees.
• 'Giving Back' program allows up to 16 hours a year to volunteer in the community.

What This Job Offers

• Job Type: Full-time
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees