Fast Track Representative

AIG • Charleston, WV

397d

About The Position

The Fast Track Claim Adjuster at AIG is responsible for investigating, evaluating, and resolving first and third-party auto liability claims, minor injury claims, and low complexity general liability losses. This role emphasizes exceptional customer service, thorough documentation, and compliance with regulatory standards, contributing to a global claims handling experience that prioritizes empathy and efficiency.

Requirements

• Bachelor's degree or equivalent work experience.
• 2 years previous claim handling experience preferred.
• Excellent verbal and written communication skills.
• Excellent customer service skills.
• Analytical with good decision-making skills.
• Strong organizational skills and detail-oriented.
• Ability to work independently and handle multiple tasks simultaneously.

Nice To Haves

• Property and casualty licenses (must be obtained within 6 months of hire).

Responsibilities

• Investigate, evaluate, and resolve first and third-party auto liability claims, minor injury claims, and low complexity general liability losses.
• Maintain high standards of customer service, including prompt contact and follow-up for timely and accurate investigation and claim resolution.
• Conduct thorough investigations of coverage, liability, and damages, documenting facts and maintaining evidence to support claim resolution.
• Comply with all statutory and regulatory requirements in applicable jurisdictions.
• Establish appropriate loss and expense reserves with documented rationale and conduct ongoing reviews of reserves throughout the life of the file.
• Demonstrate technical efficiency through timely execution of best claim handling practices and guidelines.
• Communicate effectively with internal and external customers regarding claims and account issues.
• Maintain and manage a diary system to efficiently handle and resolve assigned claim inventory.

Benefits

• Comprehensive benefits package focused on health, wellbeing, and financial security.
• Professional development opportunities.
• Flexible work arrangements.
• Diversity and inclusion learning programs.
• Cultural awareness activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree