Fast Casual Restaurant Manager

PDQ Chicken•Jacksonville, FL

1d•Onsite

About The Position

PDQ, which stands for People Dedicated to Quality, operates restaurants that serve food made from scratch, ensuring guests feel good about their meals and team members are proud to serve them. The company emphasizes simplicity and doing things the right way, offering chicken free from added steroids and hormones. PDQ is committed to quality in hospitality and food, promising this to Guests, Team Members, and the Communities they serve. The manager's role involves assisting the Operating Director in providing direction, training, and skills to ensure guest expectations are exceeded, team members are treated fairly and with respect, and business goals are met for each shift. PDQ is a well-established, fast-casual restaurant concept offering growth opportunities. This role specifically involves managing restaurant front-of-house and service teams, including assistant manager duties, as part of the restaurant management team.

Requirements

Has excellent people and Guest service skills.
Is fully proficient in all aspects of the kitchen.
Is able to read, interpret and positively impact P&L statements.
Has a passion for Guest service and providing a great Team Member experience.
2+ years experience in roles such as shift managers or assistant restaurant managers.
Experience in fast-casual restaurants (e.g., Chick-fil-a, Chipotle, or Panera Bread).

Responsibilities

Manages both Front and Heart of the House operations.
Relentlessly focuses on quality and making sure we meet or exceed our standards.
Is responsible for all product ordering and receiving.
Is responsible for scheduling and running efficient shifts of Team Members.
Operates the business in accordance with strict PDQ standards.
Cultivates a diverse culture for our Team Members where they are safe, secure and free from harassment.
Coaches and teaches our Team Members while recognizing and rewarding performance as well as effort.
Assists the Operating Director in providing direction, training and the skill to ensure that the Guests’ expectations are exceeded, Team Members are treated fairly and with respect and that each shift reaches its business goals.
Manages restaurant front of house / service teams along with assistant manager roles and duties working as a member of the restaurant management (AM) team.