Fashion Advisor, Watches & Fine Jewelry, Houston

CHANEL • Houston, TX

90d • $36 - $38

About The Position

The WFJ Specialist plays a key role in delivering exceptional client experiences that drive conversion, retention, and overall business growth. Serving as a brand ambassador within the fashion boutique, the Specialist partners closely with Fashion Advisors to elevate category awareness and provide ongoing education and training. Leveraging their deep expertise in the WFJ category, the WFJ Specialist is also accountable for recruiting and developing their own client base, ensuring meaningful individual contributions to the success of the WFJ business.

Requirements

• Previous experience in Watches and Fine Jewelry
• Ability to thrive in a team environment and work collaboratively
• Have an entrepreneurial mindset with an understanding of, and passion for client experience and development
• Excellent communication skills
• Foreign language skills are preferred but not required
• Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives
• Curiosity and desire to learn and grow professionally within the world of CHANEL
• Minimum 3 years of related experience in a luxury retailer or relevant client-facing role with ability to work with diverse client base
• Proven success in achieving sales goals
• Minimum High School Diploma
• Ability to lift 15 lbs.
• A flexible schedule with the ability to work late nights, weekends, and some holidays

Responsibilities

• Lead the development of new customers, converting walk-in traffic to clients by creating energy, excitement and desire around the watches and fine jewelry category
• Optimize and elevate the client experience through providing clients with prompt, professional, warm and courteous service
• Build genuine relationships with clients through thoughtful and consistent outreach
• Demonstrate a can-do attitude in every situation to constantly raise the level of service provided and consistently exceed client expectations
• Take in repairs and maintain consistent follow-up with clients regarding aftersales
• Maintain visual standards in partnership with watches and fine jewelry category manager and regional visual merchandising team
• Participate in cycle counts to maintain accurate WFJ inventory management

Benefits

• Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund
• Family and care giving benefits (inclusive of parental leave, fertility support, Milk Stork, and Care.com Membership)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• 401K and other incentives
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees