FAP Specialist III

AFS Logistics•Melville, NY

46d

About The Position

The purpose of the Senior FAP Specialist III position is to perform thorough examinations of the charges billed on client invoices. Charges are audited against the appropriate contract, quote or client directive applicable at the time of shipment. The FAP Specialist III identifies errors, system anomalies and inaccuracies. The audit process allows AFS to enhance the rate engine’s capability and accuracy regarding carrier invoicing and contract specifics/requirements. Coordinating training and account assignments is also a part of the duties.

Requirements

Must be able to work in Microsoft Outlook, Work, and Excel
Ability to multitask and work with minimum supervision
Must be detail oriented and have strong problem solving skills
Must have good verbal and written communication skills
Ability to effectively present information and respond to questions from groups of managers, clients, or customers.
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret an extensive variety of technical instructions and deal with several abstract and concrete variables.
Demonstrated ability to work in a team
Attention to detail and high level accuracy
Highly organized with ability to manage multiple priorities
Ability to deliver assignments on time
Must have great reading and comprehension skills
Ability work with a diverse audience; internal and external
Ability to apply common sense understanding to carry out instructions furnished in written or verbal form
Ability to train other employees and explain policies and procedures in a clear and concise manner
Advanced computer skills including MS Office, SQL and other programming language
Must be able to perform all basic math functions to audit invoice charges
Advanced reading, language interpretation and research skills required for contract versus invoicing analysis
High school diploma or GED required, college degree preferred
Previous experience in auditing is recommended

Responsibilities

Auditing of client bills for accuracy of pricing, services, and classification
Resolve balance dues received by carriers
Maintaining client information sheets and audit folders
Reviewing of invoices to ensure accessories and correct pricing are applicable
Verifying OLA is loaded correctly to the client discount
Audit carrier freight invoices while interpreting contract language and intent of requirements
Perform volume audits of carrier billings for accuracy in payment and original rating
Communicate audit results in writing and verbally to clients, carriers, AFS management and related departments
Acquire contract updates, content clarification and client directives to ensure accurate billing rates and audits
Develop a working relationship with all client personnel essential to the auditing process and maintaining accurate end results
Must maintain a close working relationship with the Rates Analysts for collaboration, examination, and interpretation of contract content and its application within the rate profiles
provide contract facts and client needs to the Rates Analyst for necessary changes/upgrades
Collaborate with Customer Service and EDI Departments concerning carrier data received and issues that impede a successful system rating of invoices submitted by carriers.
Research carrier websites for tariff content, guidelines, accessorial, fuel and other essential elements needed for comparison or analysis before acquiring a directive or presenting contract conflict/issue to a client.
Monitor New Contracts email box and oversee the Jira ticketing process for new rates
Create monthly billing spreadsheets based off of contract load information
Monitor number of open contracts and follow up with Contract Entry Specialists regarding status
Read and interpret contracts to find pertinent information needed for Jira ticketing process
Work with the Contract Entry teams for all of AFS regarding any open questions
Work with clients and Account Managers in regards to missing information needed for Jira ticket creation
Generate reports as needed regarding contract entry status
Read and interpret freight contracts
Key sequel code into rating profiles and test before putting rates into production
Assist with language development in order to auto rate invoices as rate contracts change
Maintain client profiles by updating rating information as needed
Troubleshoot rating issues by monitoring live invoices to ensure they are rating per contract
Create rating profiles during implementation of new clients
Create additional rating profiles for existing clients as needed
Communicate with client and carriers to streamline processes
Communicate with clients to obtain copies of updated contracts
Review probills in Rate Review for rating issues
Participate on conference calls to resolve rating issues
Work collaboratively with other departments to achieve goals of clients
Aid in implementation of new clients through client rate setup and create new profiles tailored to clients’ needs
Assist other analysts and auditors in an effort to complete given tasks
Create and update clients’ SOPs (Standard Operating Procedures)