Fan Experience Host (Part-Time, Seasonal)

The Larry H. Miller Company All Groups•South Jordan, UT

1d•$18•Onsite

About The Position

Life is Better at the Ballpark! We're glad you're interested in working for the Salt Lake Bees! Why work for The Bees? It's fun! We love baseball; the sports industry is our passion. It's rewarding! Our fans love the sports experience, which makes our jobs even more enjoyable. It's exciting! We support a new sports and entertainment district, with The Ballpark at America First Square as its anchor. Great perks! Free and discounted perks for the Salt Lake Bees, Megaplex, Real Salt Lake, and Utah Royals FC. What will I Do? You will work in an excellent new ballpark, with a great team, creating lasting memories for our guests and fans. The Fan Experience Host is responsible for providing world-class service and delivering unique benefits and experiences to Salt Lake Bees fans. The Fan Experience Host is also responsible for the operating and staffing of fan engagement activities at the ballpark. Essential to this role is the ability to be positive, friendly, and provide top-tier customer service to all guests within the Ballpark The position will: Protect the moral, legal, and financial assets and wellbeing of the company. Exemplify the company values of Stewardship, Integrity, Hard Work, and Service Strive to achieve the company’s mission of Enriching Lives and the company’s vision of being the best place in town to work and do business. Act as an experience ambassador by creating noteworthy moments, welcoming our guests, and handing out swag around the ballpark before and during the game Ensure your assigned area is properly prepared and ready for the arrival of guests Warmly invite ballpark guests to participate in various ballpark activities Address and resolve any guest issues or concerns as they arise Own the experience that you create for our guests Create noteworthy moments for our guests that help create lasting memories Address and resolve any guest issues or concerns as they arise Assist in the servicing of fans during Bees home games Participate in on-going training Work a majority of Bees home games (75 home games) Support the building of a diverse culture that enriches the lives of our employees, customers, partners and communities Embrace a culture of inclusion where guests and team members feel welcomed, valued and heard. Enrich lives by creating winning experiences and timeless memories Operate with an emphasis on safety for employees, teams, and guests Be a student. Be a teacher. Be a leader. Other duties as assigned

Requirements

Customer service experience highly preferred but not required
Ability to work the majority of home games (75) and work irregular hours (evenings, weekends, holidays)
Ability to empathize with, and respond effectively to, guests’ needs
Ability to pay close attention to details
Ability to solve problems with an emphasis on guest satisfaction and retention
Punctual, groomed and dressed for a professional environment
Must be able to communicate in English
Ability to work effectively under fast-paced, high-stress situations
Outdoor tasks to guide and assist guests as they arrive to the Ballpark

Responsibilities

Act as an experience ambassador by creating noteworthy moments, welcoming our guests, and handing out swag around the ballpark before and during the game
Ensure your assigned area is properly prepared and ready for the arrival of guests
Warmly invite ballpark guests to participate in various ballpark activities
Address and resolve any guest issues or concerns as they arise
Own the experience that you create for our guests
Create noteworthy moments for our guests that help create lasting memories
Address and resolve any guest issues or concerns as they arise
Assist in the servicing of fans during Bees home games
Participate in on-going training
Work a majority of Bees home games (75 home games)
Support the building of a diverse culture that enriches the lives of our employees, customers, partners and communities
Embrace a culture of inclusion where guests and team members feel welcomed, valued and heard
Enrich lives by creating winning experiences and timeless memories
Operate with an emphasis on safety for employees, teams, and guests
Be a student. Be a teacher. Be a leader.
Other duties as assigned