Fan Engagement Specialist

Rock and Roll Hall of Fame and Museum • Cleveland, OH

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About The Position

The Rock Hall is seeking enthusiastic, energetic, and passionate music fans to join our team and help deliver a top notch, unforgettable experience. Our Fan Engagement Specialists work and have fun in a world-class museum featuring live music, public programming, and events! No prior museum experience needed, just your love of music and people. The Fan Engagement Specialists are responsible for creating an engaging experience for all Rock Hall guests while sharing their love of rock and roll to make sure we are providing the best quality service possible. This is a temporary position to support our busiest season at the Rock Hall, but there are opportunities for it to lead to a permanent part-time position based on performance, availability, and personal desire.

Requirements

• Flexible availability, including evenings, weekends, and holidays; must be able to work at least one weekend shift each weekend.
• Customer service experience.
• Strong verbal communication skills.
• Appreciation of Rock & Roll and/or music history.
• High school graduate or equivalent.
• Ability to successfully pass a Rock & Roll Hall of Fame background investigation and drug screen.

Nice To Haves

• Knowledge and appreciation of Rock and Roll history.
• Desire to engage with our visitors.
• Knowledge of the downtown Cleveland area and activities.
• Bilingual capabilities.

Responsibilities

• Create an engaging experience for all Rock Hall guests.
• Share love of rock and roll with visitors.
• Provide high-quality customer service.
• Assist in public programming and events.

Benefits

• Exciting work environment.
• Discounts in museum store & café.
• Free access to museum events & shows.
• Paid parking & close proximity to public transportation.
• Ability to earn paid time off.

What This Job Offers

• Career Level: Entry Level
• Industry: Museums, Historical Sites, and Similar Institutions
• Education Level: High school or GED
• Number of Employees: 51-100 employees