FAMLI Technical Account Relationship Manager

State of Colorado•Denver, CO

31d•Hybrid

About The Position

The ESPI Employer Integrity Partners team administers the employer participation and integrity functions of the FAMLI Program in accordance with the FAMLI Act and its implementing regulations. They enforce compliance with state law and regulations to ensure the integrity of the FAMLI Program and solvency of the FAMLI Trust Fund. The work unit is responsible for monitoring employer registration and account maintenance, managing relationships with third-party administrators and large employers, and ensuring employers pay their fair share of premiums by reviewing reported nationwide employee headcounts. The unit will also build proactive relationships with employers and their representatives to reduce the number and value of employer delinquencies. Position exists to provide support to large employers and third-party administrators (TPAs) with policies regarding employer liability; to assist employers in understanding FAMLI statutes, regulations, and compliance in filing quarterly wage reports and making premium payments; establish, maintain, and terminate employer accounts; identify delinquent wage reports and premium balances and pursue collections; process refunds and reimbursements; and educate and instruct employers in their responsibilities and legal rights while protecting the interests of the Division in accordance with the Colorado Revised Statutes, Colorado Code of Regulations, and Division policies and procedures. Position serves as the primary point of contact for assigned Employer and TPA accounts for all aspects of employer account maintenance, including troubleshooting interactions with the MyFAMLI+ Employer Portal.

Requirements

Five (5) years of relevant experience in an occupation related to the work assigned to this position
A combination of related education and/or relevant experience in an occupation related to the work assigned equal to five (5) years
Judgment and decision making
Strong oral and written communication skills
Strong collaboration skills
Customer service skills involving email and phone communications
Strong problem solving and conflict resolution skills
Highly adaptable
Attention to detail
Solution oriented
Must be a current Colorado resident at time of application.
You must pass a thorough background check prior to employment which will include the E-Verify Process.

Nice To Haves

Experience working in Banking, Finance, and legal fields, business management.
Experience with determining eligibility for government insurance programs & processing.
Understanding of private insurance industry
Experience with Salesforce
Experience with large volume relationship management
Experience in acting as a liaison between two interested parties

Responsibilities

provide support to large employers and third-party administrators (TPAs) with policies regarding employer liability
assist employers in understanding FAMLI statutes, regulations, and compliance in filing quarterly wage reports and making premium payments
establish, maintain, and terminate employer accounts
identify delinquent wage reports and premium balances and pursue collections
process refunds and reimbursements
educate and instruct employers in their responsibilities and legal rights
protecting the interests of the Division in accordance with the Colorado Revised Statutes, Colorado Code of Regulations, and Division policies and procedures
serve as the primary point of contact for assigned Employer and TPA accounts for all aspects of employer account maintenance, including troubleshooting interactions with the MyFAMLI+ Employer Portal.

Benefits

Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans
Medical and dental health plans
Employer supplemented Health Savings Account
Paid life insurance
Short- and long-term disability coverage
11 paid holidays per year plus vacation and sick leave
BenefitHub state employee discount program
MotivateMe employee wellness program
Excellent work-life programs, such as flexible schedules, training and more
Access to participate in employer-supported employee affinity spaces
RTD EcoPass Commuter Program
Some positions may qualify for the Public Service Loan Forgiveness Program.