FamilySearch Library Guest Services Intern

The Church of Jesus Christ of Latter-day Saints • Salt Lake, UT

3d • Onsite

About The Position

This position is to assist in the Guest Services Team in the FamilySearch Library, helping with software and computer troubleshooting and facility requests. They would be required to ensure the Discovery experiences and computer equipment are working properly during business hours. The intern would share work on weekdays, weeknights, and Saturdays. This is a paid internship, which is anticipated to last one year (12 months). This position is part-time (up to 28 hours per week), hourly , non-exempt position. The intern performs work as assigned by the department. This position is 100% on-site.

Requirements

• Intern should be currently seeking a bachelor’s or master’s degree in information technology, computer science, family history, or other degree, OR have obtained a bachelor’s or master’s degree within the last 12 months.
• Good technology, computer skills, and trouble-shooting ability.
• Skilled in the use of Word, Outlook, and Excel.
• The ability to communicate, read, and write in English is required.
• Excellent interpersonal and organizational skills.
• Must be reliable and able to work independently.
• Paid Interns are qualified while enrolled in an educational institution and for one year following graduation.
• They must sign a Paid Internship Engagement Letter.

Nice To Haves

• Experience with FamilySearch, Family Tree, and Indexing is preferred, but not required.
• A knowledge of other computer programs is desirable.

Responsibilities

• Open and close the FamilySearch Library on weeknights and weekends.
• Help guests with computers, account sign-in, word processing problems, internet connectivity, and report facility problems.
• Keep copy machines supplied and functioning.
• Staff the Guest Services window to help with lost and found and library donations.
• Be on-call to help guests while on duty.
• Work on other special projects as needed.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern