Family & Youth Program Coordinator

MANDEL JEWISH COMMUNITY CENTER OF THE PALM BEACHES INC-posted 3 days ago
$24 - $25/Yr
Full-time • Entry Level
Boynton Beach, FL
101-250 employees
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The Mandel JCC of the Palm Beaches is looking to welcome a Family & Youth Engagement and Camp Shalom Program Coordinator to the Boynton Beach team. This individual will be the administrative assistant in our day camp office, where over 250 campers are enrolled in our programs per week. Under the supervision of the Director of Youth & Family Engagement/Camp Director, the Program Coordinator is primarily responsible for providing administrative support and programmatic oversight to the Youth & Family team. Responsibilities include, but are not limited to, answering regular phone calls and e-mails, taking and directing messages, fielding questions, processing and monitoring registrations, creating rosters, coordinating meetings/daily schedules, organizing field trips, overseeing orders and overall administrative and support duties for Camp Shalom and Club J. The Youth & Family Engagement Department is extending its outreach and engagement via a strategic vision. The Program Coordinator will arrange a wide-ranging calendar of programs. Additionally, this person will manage and help complete necessary processes between the Director/Program Manager and Human Resources, Marketing, Accounting and other agency departments in accordance with JCC policies, procedures and any other program-related standards. There is opportunity for additional responsibilities and growth including programmatic involvement as seen fit by the Director of Youth & Family Engagement/Camp Director. To be successful, this individual will exemplify patience and exceptional customer service to staff, prospective and families enrolled and other JCC members.

  • Provide great customer service and establish excellent customer experience
  • Create a warm, welcoming environment for all children, families, guests, and staff.
  • Answer calls and emails, address needs of current and prospective families, and direct other inquiries appropriately.
  • Process program registrations and communicate with necessary departments to ensure positive, smooth customer experience.
  • Manage all department file creation/updating, collection, and storage including but not limited to payment requests, refund requests, required children’s records and paperwork, family tax paperwork, nurses’ reports, attendance, rosters, allergies and other important documents.
  • Manage program registrations for all programs across the department.
  • Manage supply inventory and ordering of office and necessary program supplies.
  • Handle various administrative tasks including but not limited to, scheduling, creating and sending out letters and emails, scanning, photocopying, printing pictures/documentation, mailings or distribution, room reservations, and billing.
  • Manage communication, scheduling, coordination, and facilitation of JCC Birthday Parties.
  • Manage communication, scheduling, coordination, and facilitation of Enrichments.
  • Responsible for planning and facilitation of all School’s Out Day programming. Including communication with families, staff supervision, program planning, and day of oversight and execution.
  • Initiate, prepare and execute events/programs for the K-5 community of children, their parents, grandparents and others in the community. Programs include, but not limited to: social action, holidays, intergenerational, fundraising, friendraising etc.
  • Understand and comply with the Mandel JCC rules, as well as state and federal laws and regulations.
  • Perform other job duties, functions, responsibilities as assigned by Director or other member of Mandel JCC’s Leadership team.
  • An ability to work as a team, build strong relationships and help create a collaborative environment among staff, lay leadership and the community.
  • Being punctual, prepared and reliable – arrive at work on time, when scheduled and ready to go!
  • Strong time management skills, sound judgement, ability to multi-tasking in a fast-paced, stressful environment while maintaining exceptional customer service to internal and external stakeholders.
  • Excellent communication skills, including verbal, non-verbal, written and oral communication skills.
  • Being responsible, professional, courteous, positive, trustworthy and reliable – this position requires constant internal interaction with employees, supervisors, officers, lay committees, members, guests, donors and board members as well as significant external interaction with vendors, other agency personnel and the greater community.
  • Adept with computers and software including Microsoft Office (Outlook, Word, Excel, PowerPoint), Google Suite and other programs as needed.
  • Demonstration of a high level of confidentiality to maintain employee, participant and member information private.
  • Being flexible and responding positively and openly to a variety of non-routine and unexpected tasks as they may arise.
  • An ability to work independently and follow through on assigned tasks.
  • A basic understanding of child development and Jewish culture, values, and traditions or willingness to learn; enjoying working in an environment with children.
  • Previous experience in a childcare setting and/or administrative role is preferred.
  • Excitement to contribute and commit to the mission of the Mandel JCC of the Palm Beaches.
  • Health Benefits
  • Life, AD&D, Short Term Disability
  • PTO: Vacation, Sick and Personal Days
  • Voluntary Benefits: Pet Discount Program, Financial Wellness, Identity Theft Protection, Accident and Critical Illness
  • Staff Discount on our Programs (FT and PT employees!)
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