Family Wellness Member Services Representatives

MISSOURI VALLEY FAMILY YMCA•Mandan, ND

1d•$15 - $17•Onsite

About The Position

Join our customer service team and LOVE YOUR JOB. MAKE AN IMPACT. Emily Lee, Member Services Representative & Supervisor on Duty said, "I love my job because it offers flexibility so I can continue to be a mom. I love the connections I have made with members as well as helping others achieve their goals." In this role, you can look forward to: Welcoming members and guests with a warm smile, using their names, and expressing gratitude for their patronage. Asking questions, using active listening and providing facility tours to help prospective members find the perfect membership and program options. Building relationships with members, fostering connections within our Family Wellness and YMCA community. Utilizing our operations software for member check-ins, program and membership registration, and payment processing. Staying knowledgeable about all Family Wellness and YMCA programs and services to assist members effectively. Handling membership and safety concerns, addressing any issues promptly and appropriately. We offer a fun, rewarding work environment, EXCELLENT benefits package and a FREE YMCA & Family Wellness Membership! The YMCA is a powerful non-profit association of men, women, and children joined together by a shared commitment to nurturing the potential of kids, promoting healthy living and fostering a sense of social responsibility. We offer a wide variety of programming, childcare and wellness opportunities to individuals and families of all kinds. The Missouri Valley Family YMCA has more than 22,000 members, serving 1 in 5 households in the Bismarck-Mandan community. The Family Wellness location opened in Mandan near Raging Rivers Waterpark in January 2017. We are proud recipients of the Prairie Business Magazine 50 Best Places to Work award from 2018 to 2025, which recognizes ND, SD and MN employers who are nominated by their employees.

Requirements

We are looking for someone who displays the values of caring, honesty, respect and responsibility.
Excellent interpersonal and problem solving skills required.
Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
Basic knowledge of computers required.

Nice To Haves

Previous customer service, sales or related experience preferred.

Responsibilities

Welcoming members and guests with a warm smile, using their names, and expressing gratitude for their patronage.
Asking questions, using active listening and providing facility tours to help prospective members find the perfect membership and program options.
Building relationships with members, fostering connections within our Family Wellness and YMCA community.
Utilizing our operations software for member check-ins, program and membership registration, and payment processing.
Staying knowledgeable about all Family Wellness and YMCA programs and services to assist members effectively.
Handling membership and safety concerns, addressing any issues promptly and appropriately.