FAMILY SUPPORT WORKER OPS - 60932499

About the position

The Family Support Worker OPS position involves assisting investigators in maintaining a caseload of families receiving social services. The role includes helping clients complete forms for services and benefits, arranging for social, medical, education, employment, training, daycare services, and housing. The worker provides materials about nutrition, infant development, and parenting skills, ensures timely immunizations and well-baby visits, and assists families in accessing community services. The position requires working with families to develop support plans, conducting interviews to collect household data, coordinating transportation, maintaining client files, participating in training, and making referrals for emergency and ongoing services. The worker must maintain liaison with community agencies to determine the results of services rendered to clients and perform related work as required.

Responsibilities

• Assists investigators in maintaining caseload of families receiving social services.
• Assists clients in completing forms for services and benefits.
• Assists individuals and/or families in providing and arranging for social, medical, education, employment and training, day care services and housing.
• Provides materials to individuals and/or families about nutrition, infant development and parenting skills.
• Ensures immunizations and well-baby visits are received in a timely manner.
• Assists individuals and/or families in learning how to access community services.
• Works with family to develop family support plan.
• Conducts interviews to collect general household data in order to assist household members.
• Coordinates necessary transportation for families.
• Maintains and updates client files.
• Participates in trainings.
• Makes referrals for emergency and ongoing services within the agency and to other agencies.
• Maintains liaison with community agencies and service organizations in order to determine the results of services rendered to individual clients.
• Performs related work as required.

Requirements

• Knowledge of basic child care practices.
• Knowledge of elderly care practices.
• Knowledge of the principles and techniques of effective communication.
• Knowledge of community resources.
• Knowledge of program objectives.
• Knowledge of basic arithmetic.
• Skill in basic counseling techniques.
• Ability to assist clients in accessing community resource services.
• Ability to understand and apply the methods and practices used in medical, nursing, nutrition, child development or child care settings.
• Ability to interview clients to identify needs.
• Ability to communicate effectively.
• Ability to plan, organize and coordinate work activities.
• Ability to establish and maintain working relationships with others.

Benefits

• Vehicle Insurance Allowance if required to use a personal vehicle.