FAMILY SUPPORT WORKER - 64006506 1

State of Florida • FL

105d • $41,828

About The Position

The Family Support Worker works as an eligibility assistance worker for the Healthcare for the homeless program. The program serves the homeless population and the Family Support Worker will provide services to clients unconditionally, without partiality with a positive and pleasant attitude. Duties will include assisting clients with eligibility and preparation of forms, interviewing and determining financial eligibility for services based on established criteria, registering and checking in clients, monitoring daily clinic schedule and communicating with clinic staff as needed, providing information on and referring individuals to public or private agencies and community services for assistance, maintaining client confidentiality in accordance with Florida statutes, photocopying and/or sending medical records based upon appropriate requests, and ensuring medical record releases are completed and filed appropriately. The Family Support Worker will also answer all telephone calls courteously and promptly with accurate information and use multiple computer applications to perform duties while keeping technical skills current.

Requirements

• Access to reliable transportation.
• Experience working in a medical clinic environment, including knowledge of medical terminology.
• Two years of experience working in a customer-service role.
• One year of experience scheduling in a medical clinic environment.

Nice To Haves

• Three or more years of data entry experience.
• Three or more years of experience determining financial eligibility for services.
• Three or more years of experience utilizing an electronic health record.
• Experience working with the homeless population.

Responsibilities

• Assists clients with eligibility and preparation of forms.
• Interviews and determines financial eligibility for services based on established criteria.
• Registers and checks in clients.
• Monitors daily clinic schedule and communicates with clinic staff as needed.
• Provides information on and refers individuals to public or private agencies and community services for assistance.
• Maintains client confidentiality in accordance with Florida statutes.
• Photocopies and/or sends medical records based upon appropriate requests.
• Ensures medical record releases are completed and filed appropriately.
• Answers all telephone calls courteously and promptly with accurate information.
• Uses multiple computer applications to perform duties and keeps technical skills current.

Benefits

• Annual and Sick Leave benefits.
• Nine paid holidays and one Personal Holiday each year.
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options, including employer contributions.
• Flexible Spending Accounts.
• Tuition waivers.

What This Job Offers

• Job Type: Full-time
• Number of Employees: 1,001-5,000 employees