Family Support Services Manager

YWCA Delaware•Wilmington, DE

28d

About The Position

The Family Support Service Manager (FSSM) works with all participants to facilitate their goal of a self-sufficient life, primarily through behavioral change. The FSSM is responsible providing case management support, coordinating resources and stabilization for individuals whose lives have been impacted by homelessness, trauma and acts of domestic and sexual violence. This includes compliance with YWCA programs and policies, goal setting and accomplishment, skills education including budging, parenting and other aspects of home. This position reports directly to Case Management Director.

Requirements

B.A. or B.S. degree in Behavioral Science, Social Work, Sociology, Psychology or related field, or equivalent to 5 years combination of training and experience.
Three to five years’ experience in counseling, human services/social work in a residential setting for families. Experience with domestic violence training and application highly desired.
Experience with families is a must.
Bilingual (Spanish/English) strongly preferred.
Strong written and oral communication skills, record keeping, assessment, report writing, correspondence skills and organizational interpersonal.
Experience in case management, domestic violence, and substance abuse are priorities.
Must understand and know how to identify and access a high variety of services for adults and their families.
Ability to communicate with a diverse group of people.
Compassionate, ability to read people.
Conflict management skills.
Experience with financials and budgets.
Ability to maintain professional demeanor and relationships with program participants.
Satisfactory criminal background check required as mandated by state.
Valid, insurable driver's license
Sitting, standing, talking, hearing, reading, math, lifting 25 lbs.
Access to reliable transportation is required.

Nice To Haves

Experience with domestic violence training and application highly desired.
Bilingual (Spanish/English) strongly preferred.

Responsibilities

Develop individualized housing placement assistance and support service plan for each family.
Coordinate internal and external housing referral placement resources.
Assist in screening and subsequent case management orientation/training for all participants.
May work with individuals and families experiencing homelessness and in need of homeless prevention, diversion, and rapid rehousing
Coordinate all required services for caseload which can include outside services in mental health, housing placement, drug abuse, domestic violence, parenting etc.
Coordinate referrals for financial education and basic money management services.
Intervene in crisis situations involved in immediate or potential risk of harm to client(s) or others.
Provide information regarding support services (daycare, client medical care, transportation, etc.) to participants as needed.
Utilize all/any internal/external (to the YWCA) resources, which might assist participants toward self-sufficiency.
Work with YWCA staff to review case management plans and steps achieved through the plan for participants on a weekly basis.
Counsel participants when issues arise and coordinate therapeutic services as needed.
Ensure the participants are receiving the necessary components of life –coping skills training such as anger management, parenting, hygiene, budgeting etc.
Coordinate activities resulting in effective utilization of staff efforts.
Assist the enrichment services coordinator in planning skill-based workshops and enrichment activities for HLMC adults and children.
On call for emergencies as scheduled.
Maintain internal collaborations to empower families to successful outcomes.
Maximize computerized systems utilized in regular reporting.
Maintain accurate records as required by program and funders.
Responsible for collecting, inputting and submitting complete and accurate client information to required parties on a timely basis.
Collect, input and submit complete and timely accurate information to required parties on a timely basis. This includes case management files, and auditor requests.
Provide required documentation based upon all program requirements internal (grants) and internal program requirements.
Utilize resource tracking system to report client referral records with CMIS and track systems including all forms and exiting client referrals.