Family Support Liaison

New England Donor Services•Boston, MA

15h•Onsite

About The Position

The Family Support Liaison (FSL) is an empathetic, respectful, and skilled professional dedicated to the NEDS mission of saving and enhancing lives through organ and tissue donation. This position works under the direction of Sr. Director, Family Services. The FSL responds on-site throughout the donor service area to referrals, collaborates with hospital care team, and supports next-of-kin and extended family pre/during/post extubation in a manner that meets NEDS’ mission, vision, and values while best serving Donor Families. FOCUS AREAS/ESSENTIAL JOB FUNCTIONS: Receives referrals from Primary Family Coordinator (PFC) or designee, arrives on-site to hospital and collaborates with hospital care team, provides support and guidance to next-of-kin throughout donation process. Assess and advocate for religious accommodation needs of Donor Families. Guiding Donor Families through the emotional process of grief and loss as family honors the gift of donation. During periods where no Donation After Cardiac Death (DCD) support is scheduled, FSL performs duties assigned by PFC or designee. Ability to work 18-hour on-call shifts. Documents all follow-up into NEDS electronic medical record. Participates in required meetings and training. Performs other duties as deemed necessary by Senior Director and/or Manager of Family Services. The FSL will work (12) 18-hour on-call shifts per month from 6:00am - midnight. with weekend and holiday rotation. Family Support Liaison - will live within a hour radius of Boston, MA/North area coverage and cover various portions of New England as needed.

Requirements

Computer & Application Literacy : Proficiency in Microsoft Office products (e.g., Word, Excel, PowerPoint) and Microsoft Outlook required.
Interpersonal and Communication Skills: strong interpersonal, written and verbal communication skills.
Ability to critically think, problem solve, and work productively both independently and as a team participant with both NEDS staff members and hospital partners.
Skilled in active listening and proven ability to handle sensitive and confidential information.
Organization: Is able to successfully prioritize when faced with demands, requests and deadlines.
Effectively handles competing priorities.
Is able to distinguish between the crucial and trivial.
Sees the big picture.
Keeps situations in proper perspective.
Confidentiality: Ability to handle highly confidential information in a professional manner.
High level of judgment and discretion.
Bachelor’s degree preferred with experience and/or a combination of knowledge, education, training and/or equivalent background as an OPO Family Services and/ or Hospital Development Coordinator.
Proven competence as determined by Sr. Director, Family Services and/or current supervisor.
Required to travel by personal vehicle to meet the duties and responsibilities of this position.
Must maintain the requirements of an “eligible driver” including being at least 21 years old, maintaining an acceptable Motor Vehicle Record (MVR) and required minimum personal automobile insurance per NEDS automobile policy.
Travel and driving are required for this role, must have a valid drivers license.
In order to be employed at NEDS, you must be vaccinated and boosted for COVID-19.

Nice To Haves

Experience with electronic medical records (e.g., Cerner, Epic, Meditech) preferred.
Chaplaincy, palliative care, hospice, social work background highly preferred.
BCC, ACC preferred.

Responsibilities

Receives referrals from Primary Family Coordinator (PFC) or designee, arrives on-site to hospital and collaborates with hospital care team, provides support and guidance to next-of-kin throughout donation process.
Assess and advocate for religious accommodation needs of Donor Families.
Guiding Donor Families through the emotional process of grief and loss as family honors the gift of donation.
During periods where no Donation After Cardiac Death (DCD) support is scheduled, FSL performs duties assigned by PFC or designee.
Ability to work 18-hour on-call shifts.
Documents all follow-up into NEDS electronic medical record.
Participates in required meetings and training.
Performs other duties as deemed necessary by Senior Director and/or Manager of Family Services.
The FSL will work (12) 18-hour on-call shifts per month from 6:00am - midnight. with weekend and holiday rotation.
Family Support Liaison - will live within a hour radius of Boston, MA/North area coverage and cover various portions of New England as needed.