Family Support Associate

High Point & Affiliated Organizations•New Bedford, MA

9d•$18 - $23

About The Position

SEMCOA's (Southeast Massachusetts Council on Advocacy) mission is to advocate for and provide support to individuals, families, and communities in the areas of substance use, mental illness, domestic violence, homelessness, and parenting. SEMCOA operates four emergency assistance family shelters that provide supportive services to families and assist them with securing permanent housing. SEMCOA also provides residential recovery home treatment to individuals with substance use disorders, as well as transitional and permanent housing stability and support programs. Our portfolio also includes two graduate sober houses, the Family Preservation Program, as well as Greater Brockton and Greater Attleboro Taunton Healthy Families programs.

Requirements

TB Screening
CPR Certification
HPAO crisis de-escalation program
Confidentiality training (42 CFR, Part 2 and 45 CFR parts 160 & 164 HIPAA)
Therapeutic Boundaries Training
Ability to care for diverse populations
Incident Report Training
All Hazards Training
Infection Control Training
Ability to lift 50lbs.
Basic computer skills
Ability to communicate verbally and in writing

Responsibilities

Compliance with Federal Regulations regarding 42 CFR Part 2; Confidentiality of Substance Use Disorder and HIPAA Regulations
Reviews and adheres to posted shift assignment at the start of shift
Observation and accounting of all patients at all times to ensure safety, entering findings of patient status into the EHR at a minimum of hourly
Monitor the milieu including bathrooms and group room for safe, clean and therapeutic environment hourly and/or as needed
Understanding of emergency procedures and codes and remain calm in a crisis
Maintain therapeutic boundaries by setting limits and enforcing rules in a respectful manner
Perform room inspections per policy and bag searches when directed
Ensure the unit is neat and clean, performing end of shift duties to maintain a therapeutic environment for patients and staff, and restock supplies as needed
Attends Supervision with assigned supervisor twice monthly and/or as needed based on status or concerns and attend mandatory meetings
Perform any other duties as assigned by the direct Supervisor, Nursing Staff, Nurse Manager, Program/Site Director, DON, COO.
Maintain logs which include, but are not limited to: sign out book, visitor book, chore sheet, FSA shift checklist & drill roster
Complete Incident/Environmental Report forms when required
Understand and implement program policies, EOHLC Scope of Services, Program Guidelines and DHCD Uniform Shelter Rules
Have thorough knowledge of 51A filing of child abuse and neglect in accordance with company policy
Welcomes families and conduct thorough orientation upon arrival
Maintain strong rapport and open communication with participants
Responsible for all admission/discharge documentation, if applicable
Provide family with informational resources about surrounding area
Complete a minimum of three facility checks during your shift, paying special attention to alarms and locks
Model appropriate parenting techniques for all families
Relieve co-workers on time and never leave the facility unattended
Assist with preparing a vacated room/unit for a new family arriving
Assist with program cleaning as needed.