Family Success Network Site Director

Martha O'Bryan Center • Nashville, TN

211d • $55,000 - $60,000

About The Position

The Family Success Network Site Director is responsible for planning and implementing center programming, facilitating resource workshops, and managing the client intake and follow-up process. The Site Director also oversees client communications and outreach and supervises the front desk receptionist to ensure a welcoming and supportive environment for all families.

Requirements

• Bachelor's degree in human or social services, education, or related field.
• Minimum three years' experience working with families and young children.
• Supervisory experience and a commitment to high-quality client service.
• Experience leading group workshops or classes.

Nice To Haves

• Non-profit experience.
• Training in trauma-informed care, family-centered coaching, conscious discipline, and ACES.

Responsibilities

• Develop, organize, and implement a full programming schedule that aligns with Family Success Network goals and community needs.
• Plan and lead workshops designed to connect families with community resources and services.
• Partner with local organizations and professionals to bring relevant topics and guest speakers to the center.
• Oversee the full client intake process, including needs assessments, and goal setting.
• Ensure timely and compassionate follow-up to keep clients engaged and supported.
• Manage communications with current and prospective clients, including monthly newsletters, text reminders and program/event flyers.
• Conduct targeted outreach and recruitment efforts to engage families who can benefit from FSN services.
• Supervise the front desk receptionist, providing training, scheduling, performance feedback, and daily support.
• Ensure the front desk area offers a professional, welcoming, and organized experience for all guests.
• Work closely with internal departments and community partners to coordinate services and referrals.
• Coordinates diaper distribution program.
• Maintain accurate records and assist in compiling reports for internal and external stakeholders.
• Represents Martha O'Bryan Center at community events and partnership meetings.
• Assist with all aspects of FSN activities including the food pantry, adult education and employment, and community events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Private Households
• Education Level: Bachelor's degree