Family Services Supervisor
About The Position
The Family Services Supervisor provides professional leadership and oversight to a unit of Family Services staff serving the residents of Sussex County. This position plays a critical role in ensuring the safety, permanency, and well-being of children and families while supporting adults and vulnerable populations through high-quality case management services. The Supervisor leads, mentors, and develops staff responsible for programs such as Child Protective Services (CPS), Adoption, Foster Care, Prevention, Adult Protective Services (APS), Adult Services and other human services programs administered by the agency. This role ensures compliance with federal, state, and local regulations while promoting trauma-informed, family-centered, and strengths-based practices. This is a highly visible leadership role that collaborates with courts, schools, law enforcement, community partners, and regional/state agencies to improve outcomes for Sussex County citizens.
Requirements
- Principles and practices of effective supervision and staff development.
- Federal and state regulations governing CPS, APS, Foster Care, and related services.
- Casework supervision principles and evidence-based intervention approaches.
- Trauma-informed care and family-centered service delivery models.
- Social, economic, behavioral health, and employment-related challenges impacting rural communities.
- Customer service principles and quality assurance standards.
- Strong leadership and team-building skills.
- Advanced case analysis and risk assessment skills.
- Effective written and verbal communication skills.
- Proficiency in Microsoft Office and state case management systems.
- Ability to operate a motor vehicle for field visits and court attendance.
- Lead and motivate professional staff in a demanding environment.
- Make sound decisions in complex and sensitive situations.
- Interpret and apply laws, policies, and regulations accurately.
- Develop procedures that enhance compliance and service quality.
- Balance multiple priorities while meeting critical deadlines.
- Build and sustain professional relationships across diverse stakeholders.
- Bachelor’s degree in a Human Services field OR Bachelor’s degree in any field with at least two (2) years of appropriate and related experience in a Human Services area.
Nice To Haves
- Bachelor of Social Work (BSW) or Master of Social Work (MSW).
- Considerable experience in CPS, Foster Care, APS, or related direct services programs.
- Prior supervisory or leadership experience in human services.
Responsibilities
- Provide direct supervision to social workers, family services specialists, and support staff.
- Establish clear performance expectations and ensure quality and timely casework documentation.
- Conduct case consultations, staff meetings, and quality assurance reviews.
- Mentor and develop staff through coaching, training, and performance evaluations.
- Support staff wellness and resilience in high-stress environments.
- Address complex, high-risk, and potentially dangerous cases.
- Monitor compliance with the Code of Virginia, state regulations, and agency policy.
- Ensure adherence to mandated timeframes for investigations, service plans, and court actions.
- Analyze program performance metrics and implement corrective action when necessary.
- Assist in program budgeting and fiscal oversight for assigned service areas.
- Prepare reports for agency leadership, board members, and state partners.
- Provide advanced case consultation and guidance on service planning.
- Review and approve assessments, safety plans, foster care plans, and court reports.
- Support trauma-informed and culturally responsive practices.
- Ensure appropriate documentation in state systems and case files.
- Represent the agency in community planning initiatives and multidisciplinary teams.
- Maintain collaborative partnerships with schools, law enforcement, health providers, courts, and service agencies.
- Interpret agency programs and services to stakeholders and the public.
- Participate in developing new community resources and service delivery strategies.
- Evaluate program effectiveness and recommend policy improvements.
- Assist in development of internal procedures and supervisory protocols.
- Promote continuous quality improvement and workforce development initiatives.
