Family Services Specialist

Early Learning Coalition of Palm Beach County • Palm Springs, FL

2d • $22

About The Position

The Early Learning Coalition of Palm Beach County is seeking a dedicated and bilingual Family Services Specialist to advocate for families and help them access essential early learning programs and services. If you're passionate about making a difference, this is your opportunity to make a lasting impact in your community.

Requirements

• Bachelor's degree in Education, Early Childhood Education, Child Development, Human Services, Social Work, or related field.
• At least 2 years of experience in CCR&R, eligibility determination, or childcare enrollment processes.
• Strong customer service and communication skills
• Proficiency in Microsoft Office (Excel, Word) and ability to troubleshoot basic tech issues.
• Tech-savvy with proficiency in Microsoft Office, CRMs and cloud-based systems.

Responsibilities

• Provide Child Care Resource & Referral (CCR&R) services in person or by phone.
• Screen applicants for financial assistance and determine eligibility for programs such as School Readiness, VPK, CSC Scholarship, Head Start and Early Head Start.
• Advocate for families, assess needs, and assist with enrollment, transfers, and service terminations.
• Maintain accurate family information in the Enhanced Field System (EFS) database.
• Support families with child developmental screenings and provide timely notifications about childcare status.
• Manage a caseload while accurately documenting case notes and ensuring compliance with confidentiality and reporting requirements.

Benefits

• Comprehensive health, dental, and vision insurance
• Generous Paid time off and holidays
• Retirement plan with employer contribution
• Tuition Reimbursement
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level