Family Services Specialist

Iris Family Support Center•Fort Wayne, IN

About The Position

Make a Real Impact Where It Matters Most Welcome to Iris Family Support Center! At Iris, we believe strong families build strong communities. We’re looking for compassionate, driven Family Service Specialists to join our team and help families navigate challenges, build stability, and ensure child safety. In this role, you won’t be behind a desk—you’ll be working directly with families in their homes and communities, creating meaningful change every day. What We do At Iris, we are committed to our founder’s mission to prevent and eliminate the abuse and neglect of children through education, counseling, intervention, family services, and community partnerships. Check us out HERE! Join a team that provides you with: Meaningful, mission-driven work that impacts families directly Ongoing professional development and certification opportunities A supportive team environment with strong supervision and collaboration Opportunity to grow your clinical and case management skills What You’ll Do As a part of the Iris family, you will provide structured, goal-oriented, and trauma-informed services to families referred by the Department of Child Services and Juvenile Probation. You’ll work hands-on with families through: Supervised Visitation Father Engagement Services Home-Based Casework

Requirements

Bachelor’s degree in Social Work, Human Services, Education, or related field
Alternative positions available for non-degree
At least 1 year of experience in childcare, home management, or family services
Valid driver’s license, reliable transportation, and proof of insurance
Strong communication (written & verbal)
Relationship-building and rapport development
Trauma-informed approach
Critical thinking and problem-solving
Emotional resilience and professionalism
High level of personal accountability and ethical practice
40 hours/week (full-time)
Availability required: Monday–Friday: 8:00 AM – 8:00 PM (flexible scheduling)
Saturday: 10:00 AM – 2:00 PM (as needed)
~30% travel within assigned region
Work takes place in homes, communities, and office settings
Working in diverse and sometimes unpredictable environments
Physical activity (lifting up to 60 lbs, navigating homes, responding quickly in emergencies)
Exposure to real-life family challenges requiring sound judgment and professionalism

Nice To Haves

Experience working with at-risk families (preferred)

Responsibilities

Manage an active caseload and meet productivity expectations
Conduct intakes, assessments, and develop individualized case plans
Provide crisis intervention, safety planning, and ongoing support
Deliver face-to-face services (minimum 50% of your week) in homes and communities
Use evidence-based practices like: Motivational Interviewing Trauma-Focused Cognitive Behavioral Therapy Nurturing Parenting Family Centered Treatment (FCT)
Partner with courts, DCS, probation, foster parents, and community stakeholders
Maintain accurate, timely documentation (case notes, reports, treatment plans)
Advocate for families and connect them to community resources
Attend court hearings and testify when needed
Provide transportation and hands-on support when necessary