Family Services Specialist II represents the full performance level in the occupational group for Family Services. Employees are responsible for developing and implementing individualized service plans involving the application of casework methods. Employees may provide services in all program areas or specialize in one or several program areas. Typically employees perform all tasks independently and only seek supervisory advice on unusual situations or when policies and procedures require supervisory review or involvement. The Family Services Specialist II is distinguished from the Family Services Specialist III by the latter's functioning at the advanced level, and becoming more specialized in program areas and assuming more complex duties (such as: interviewing/investigating in cases involving suspected child/adult abuse/neglect, out-of-home placements, guardianships, emergency protective orders, and adoptions). General Work Tasks (Illustrative Only) – Engage families and individuals in the development of service plans and offer interventions to preserve the family unit, achieve permanency, and/or maximize self-sufficiency or level of functioning. Make recommendations to court; ensure all documentation, forms, and reports are entered in to state systems, and completed and maintained in accordance with local, state, and federal requirements. Interprets laws, policies and regulations as applied to a specific area of responsibility; monitors, coordinates and administers specific programs as assigned; coordinates services within specific areas of responsibility; interviews and assesses customer needs and other relevant factors such as education/skill levels, abilities, interests, and support system; informs clients of related service program rules/regulations, and right to participate; presents cases to determine appropriate services and writes/implements service plans; provides case management services to monitor compliance; tracks expenditures; prepares/submits budget estimates and ensures payment for services; coordinates with other agencies and participates in multi-disciplinary and interagency teams providing services to customers; conducts overall monitoring of programs in specific area of responsibility; serves as resource to clients and the community in areas of expertise. This position provides after hours on-call coverage and responds to emergencies in child/adult protective services and/or foster care.
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Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees