Family Services Specialist I/II
About The Position
This position is located in Duncan or Lawton, Oklahoma. This position is designed for telework/work from home however, the employee will be training in an office setting (in person) for the first 120 days and evaluated on performance before working from home full time. All telework positions are subject to Agency Director approval. This position is for a customer service eligibility specialist who will provide world-class service to clients of Adult and Family Services. The ideal candidate would demonstrate customer service, flexibility, and organizational skills while working in a fast-paced environment.
Requirements
- Travel is occasional. Must possess a valid driver's license and maintain required car insurance.
- Must attend all mandatory training including a two-week training academy held in Norman, OK.
- Level I: Education and Experience requirements consist of two years of clerical office work in a business, public sector, or social work environment; OR an equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience.
- Level II: Education and Experience requirements consist of a bachelor’s degree; OR an associate’s degree plus two years of clerical office work in a business, public sector, or social work environment OR an equivalent combination of education and experience, substituting one additional year of experience in professional business, public sector, or social work environment for each year of the bachelor’s degree. OR two (2) years of experience as a Family Services Specialist.
Nice To Haves
- Preference may be given to candidate who is bilingual.
Responsibilities
- Interviewing
- Processing electronic applications and renewals for all AFS programs (SNAP, CHILD CARE, and MEDICAL)
- Interpreting and applying policy, and procedures
- Providing clear documentation of casework
- Independently performing complex tasks
- Provide first contact resolution for clients who prefer to conduct business through our virtual eligibility center or online platforms
- Handle customer contact primarily via phone incoming and outgoing calls
Benefits
- Full State Employee Benefits
- Travel and lodging paid
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
