Family Services Specialist I/II
About The Position
This position is located in Muskogee, Oklahoma. Annual Salary: Level I H14A: $37,440.00 + Full State Employee Benefits Level II H14B: $40,248.00 + Full State Employee Benefits Travel is occasional. Must possess a valid driver's license and maintain required car insurance. Days worked will be Monday through Friday, 8:00 AM - 5:30 PM. In-person training will be provided. This position is designed for telework/work from home however, the employee will be training in an office setting (in person) for the first 120 days and evaluated on performance before working from home full time. All telework positions are subject to Agency Director approval. This position is for a customer experience specialist who can provide world class service to clients of Adult and Family Services. Responsibilities include interviewing and processing electronic applications and renewals for all AFS programs, interpreting and applying policy and procedures, providing clear documentation of casework, and independently performing complex tasks. Must also display excellent customer service skills, flexibility, and organization. This position does not maintain a permanent caseload. It provides first contact resolution for clients who prefer to conduct business through our contact center or online platforms. Various set work schedules available.
Requirements
- Must possess a valid driver's license and maintain required car insurance.
- Must attend all mandatory training including a two-week training academy held in Norman, OK. (Travel and lodging paid)
- excellent customer service skills
- flexibility
- organization
- Level I: Education and Experience requirements consist of two years of clerical office work in a business, public sector, or social work environment; OR an equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience.
- Level II: Education and Experience requirements consist of a bachelor’s degree; OR an associate’s degree plus two years of clerical office work in a business, public sector, or social work environment OR an equivalent combination of education and experience, substituting one additional year of experience in professional business, public sector, or social work environment for each year of the bachelor’s degree. OR two (2) years of experience as a Family Services Specialist.
Nice To Haves
- Preference may be given to applicants who are bilingual.
Responsibilities
- interviewing and processing electronic applications and renewals for all AFS programs
- interpreting and applying policy and procedures
- providing clear documentation of casework
- independently performing complex tasks
- providing first contact resolution for clients who prefer to conduct business through our contact center or online platforms
Benefits
- Full State Employee Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
1,001-5,000 employees
