Family Services Shelter Aide

The Salvation Army USA Central Territory • Kingston Mines, IL

15h • $16 - $19

About The Position

Provide for a safe and secure environment for homeless individuals accessing
shelter services. Conduct new client intakes, enter data into the Homeless
Management Information System (HMIS) and provide assistance to the homeless as
needed.

Requirements

• Successful candidates seeking to fill this position must possess a High School Diploma or GED equivalent.
• Individual must have excellent oral and written communication skills.
• Possess sound judgment and excellent decision making skills.
• Individual must have the ability to work independently with little supervision or in a team environment.
• Possess a positive attitude in working with high risk clients, volunteers and donors.
• Be dependable, honest and trustworthy.
• Possess the ability to relate empathetically without prejudice to a vulnerable population.
• Individual must be willing to become familiar with and support the mission of The Salvation Army and must be able to pass background check.

Nice To Haves

• While some college education is preferred, having at least five years of experience of providing compassionate care and supervision to vulnerable populations is an asset.

Responsibilities

• Provide a safe and secure environment for clients to include contacting emergency responders or crisis intervention personnel as needed.
• Provide clients with referrals and information of community programs as needed.
• Enforce program guidelines, policies and procedures.
• Deescalate situations and provide conflict resolution techniques as needed.
• Determine client eligibility.
• Conduct an initial intake and program orientation for new clients.
• Record data into the HMIS system.
• Maintain daily log, forms and paperwork as required.
• Prepare and serve meals to clients as program dictates.
• Ensure the facility is clean and sanitary at the end of a shift.
• Monitor the perimeter of the facility to ensure a safe and clean environment.
• Remain on duty if there is a problem with the relieving shift (sick employee) or until another staff member arrives.
• Attend staff meetings as scheduled.
• Perform other duties as assigned.

Benefits

• The Salvation Army offers a competitive benefit package for eligible employees which may include the following medical, dental, vision, hearing, disability and life insurance, flexible spending accounts, 403(b) retirement accounts, a company-funded defined contribution (pension) plan and generous time off policies.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED