Family Services Program Manager - Permanency and Protective Services (Chesterfield-Colonial Heights)

New Courtesy Posting Site • Chesterfield, VA

99d

About The Position

The Chesterfield-Colonial Heights Department of Social Services is looking for two Family Services Program Managers to provide leadership and program oversight to the Family Services Division. One program manager will focus on Protective Services (child protective services, family preservation and adult protective services), while the other would have a focus on the teams that provide more long-term case management services like Permanency Services (foster care/adoption), in-home; and a specialized team for families impacted by substance use. The ideal candidates are visionary leaders who use strengths-based and solution-focused approaches in all aspects of leadership and program oversight.

Requirements

• Minimum of a bachelor’s degree in a Human Services field or a bachelor’s degree in any field with a minimum of two years of appropriate and related experience in a Human Services area.
• Considerable knowledge of the principles and practices of social service administration, social work/case management theory and practices, and managerial principles and practices.
• Work experience in developing/implementing/monitoring/managing case plans and overseeing caseload management.
• Experience managing and supervising professionals involved in social services programs.
• Possession of a BSW or MSW degree and a Commonwealth of Virginia Social Worker license are desirable.

Nice To Haves

• Master’s degree in social work or a related field and two years of experience in Social Work or related field preferred.
• Work experience in developing/implementing/monitoring/managing case plans and overseeing caseload management and grant proposals preferred.
• Considerable experience in child and family serving programs preferred.
• Child welfare experience in Virginia public social services preferred.
• Knowledge of trauma informed practices preferred.
• Excellent organizational, time management, oral/written communication, interpersonal, public relations, and supervisory skills.
• Knowledge and ability to apply social work principles and Virginia policies in child welfare programs.
• Ability to demonstrate exceptional critical thinking and decision-making skills during crisis situations.
• Proficiency in OASIS, Safe Measures, PeerPlace preferred.

Responsibilities

• Provide leadership and program oversight to the Family Services Division.
• Manage aspects of program development, process improvements, quality assurance, and staff development for Family Services programs.
• Collaborate with front-line staff, community partners, and leaders to bring about system change and process improvements.
• Evaluate program processes, effectiveness, and quality of service delivery.
• Track and monitor outcomes using strengths-based, trauma-informed, and proven quality assurance methods.
• Collect and analyze data to guide program evaluation and process improvements.
• Provide ongoing education and training to supervisors and staff regarding best practice changes.
• Collaborate with internal and external partners in the best interest of the agency and citizens.
• Establish performance measures and processes for consistent performance evaluation.
• Review and evaluate service effectiveness using data and various program evaluation methods.
• Prepare reports and respond to inquiries regarding program effectiveness.
• Participate actively on the Family Services leadership team and the agency-wide leadership team.
• Assist in budget preparation and apply knowledge of Virginia policies in children’s and adult services.

Benefits

• Attractive benefits package including incentives for additional relevant training, skills, and experience.
• Credit towards the Public Student Loan Forgiveness Program (PSLF).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree