Family Services Partner

Goodstart Corporate•San Francisco, CA

About The Position

At Goodstart Early Learning, we’re committed to giving children the best possible start in life. As Australia’s largest early learning provider and a not-for-profit social enterprise, everything we do is focused on supporting children, families and communities to thrive. About the Role As a Family Services Partner , you’ll play a key role in delivering high-quality, customer-focused support to families and centres across a range of contact channels. This is a part-time position (10.5 hours per week), reporting to the Operations Lead. You will manage a broad range of enquiries including enrolments, Child Care Subsidy (CCS), centre information and family account queries. You’ll ensure every interaction is handled with empathy, professionalism and accuracy, while consistently applying Goodstart’s policies and procedures. Working collaboratively within the team, you’ll help maintain service levels and contribute to continuous improvement initiatives that enhance the overall family experience.

Requirements

Experience in a customer service or contact centre environment managing high volumes of enquiries.
Strong verbal and written communication skills with the ability to adapt your style to suit different audiences.
Excellent attention to detail and confidence navigating multiple systems simultaneously.
A collaborative mindset and commitment to contributing to a positive team culture.
Resilience and adaptability in a fast-paced, evolving environment.
Current QLD Working with Children Check

Nice To Haves

Experience within early childhood education, health or community services.
Familiarity with platforms such as Xap, CM or PureCloud (or similar systems).
A qualification or training in Customer Service or Business Administration.

Responsibilities

Be the trusted first point of contact for families, ensuring they feel informed, valued and supported.
Deliver responsive and accurate assistance across phone, email and other communication channels.
Accurately process transactions and maintain detailed records in line with compliance and data integrity requirements.
Contribute to team performance by meeting service, quality and productivity KPIs.
Identify opportunities to improve processes and enhance the customer experience.

Benefits

Flexible work arrangements giving you choice about when and how work will be done in order to better manage your work and non-work needs
Not-For-Profit Salary Packaging benefits which reduce your taxable income to increase take home pay
Access to discounted childcare (up to 15%)
Fitness Passport - access to gyms and pools for you and your family at a heavily discounted price
Discounted health care and access to employee wellbeing program with BUPA
Exclusive discounts on travel, gym memberships, Apple and Dell products, and more.
Free annual flu shot (optional)
Option to purchase extra leave for even greater work life balance
First Nations Support and Cultural Leave
Work for a company that has an aspiration to be globally recognised for early years practice and learning outcomes
Gain significant investment in your growth and development with support, tools, training and experiences that will truly enhance the progress and outcomes for children in their earliest years.