Family Services Operations Assistant

NOLA Public Schools-posted 3 months ago
$30,400 - $47,610/Yr
New Orleans, LA
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The Family Services Operations Assistant supports the daily operations of the Family Services team, ensuring efficient and accurate execution of communications, data management, logistics, and customer support functions. This role provides back-end operational support for Family Resource Centers and Student Enrollment Coordinators, assists with family inquiries through multiple channels (phone, email, text, and help desk ticketing), maintains the team's professional learning website and other technologies, and provides high-quality service to families navigating the unified enrollment system for both early childhood and K-12 education.

  • Provides students and families with objective, informed information regarding citywide school choice
  • Communicate daily with families utilizing voice and calls, emails, tickets/cases, and enrollment systems (Avela, Calendly, Salesforce, Omni-Channel, Microsoft Teams, Zoom)
  • Provides exemplary customer service, answering incoming calls and emails promptly
  • Maintains conscientious stakeholder data using SalesForce, Avela, and other technologies in alignment with district standards and State and local student privacy laws
  • Coordinate with district departments to resolve customer issues and ensure a smooth enrollment experience for families
  • Provides data and logistical operational support to the Family Services team, ensuring smooth coordination of data, logistics, and communication
  • Manages and completes special projects related to Early Childhood, K-12, and Family Services enrollment requests
  • Ability to analyze and interpret data sets to inform decision-making and improve service delivery
  • Experience tracking and reporting on key performance indicators (KPIs) to measure program effectiveness
  • Skilled in using data to identify trends, evaluate outcomes, and support continuous improvement
  • Provides administrative support to the Executive Director of Family Services and assists the Manager of Family Services with operational needs
  • Internalizes and implements all district guidelines about enrollment procedures and parent rights and responsibilities
  • Follow up with families to ensure their questions and concerns are resolved satisfactorily
  • Escalates parent and student concerns as needed to the Executive Director of Family Services
  • Performs additional student services as needed, including attendance at community events
  • Requires participation in occasional evenings and/or weekend enrollment events providing support for enrollment activities for New Orleans families and students throughout the year
  • Attends staff and other district meetings as necessary
  • Performs other duties as required
  • High School Diploma required
  • 2 years of data, operations, and customer service experience preferred
  • Experience in education and supporting families preferred
  • Bilingual skills (Spanish/English) strongly preferred; additional languages a plus
  • Experience using technology platforms, including professional development or learning management websites
  • Knowledge of cultural background of non-English speaking communities
  • Read, write, speak, translate, and interpret English and a designated second or third language preferred
  • Knowledge of various services available in the local community
  • $30,400 - $47,610 a year
  • Salaries are determined by educational background and/or relevant years of experience
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