Family Services Coordinator
About The Position
The Family Services Coordinator is a vital member of PPL’s Resident Services team, working directly with families in our supportive housing communities. In this role, you will provide individualized case management, facilitate on‑site workshops and community‑building activities, and connect participants to resources that promote housing stability, health, and overall well-being. PPL uses Person‑Centered, Harm Reduction, and Housing First approaches to partner with families from diverse backgrounds. This is meaningful, relationship‑based work—ideal for someone passionate about equity, empowerment, and family‑centered support.
Requirements
- Experience with case management or supportive housing service planning
- Ability to provide crisis intervention and trauma‑informed support
- Strong interpersonal, communication, and organizational skills
- Comfort using: Microsoft Office (Word, Excel, Outlook) Electronic timecard systems SharePoint and shared file systems Case management databases (especially Apricot and Yardi)
- Valid driver’s license, insurance, and reliable vehicle
- Ability and willingness to transport participants as needed
- Degree or coursework in a health or human services‑related field (AA, BA, or BS), or 1–3 years of experience working with the population served
Nice To Haves
- Experience with Motivational Interviewing, Person‑Centered planning, or DBT skills (a plus)
Responsibilities
- Build trusting relationships with families and assess strengths, goals, and barriers
- Collaborate with participants to create individualized, participant‑driven service plans
- Support housing stability by helping participants understand leases and communicate effectively with property management
- Connect participants to physical health, mental health, and recovery resources
- Recognize and respond to mental health challenges, chemical dependency, and crisis situations
- Partner with the Youth Services Coordinator to support families with youth and parenting needs
- Conduct home visits to support participant goals and housing stability
- Plan and facilitate resident meetings, on‑site workshops, and community‑building activities
- Encourage engagement within the housing community and the broader neighborhood
- Maintain accurate, timely case notes and required documentation
- Collaborate closely with the Resident Services team and community partners
Benefits
- Health & Dental Insurance
- Employer‑paid Short‑ & Long‑Term Disability and Life Insurance
- Paid Parental Leave
- HSA or FSA options
- Generous PTO & Paid Holidays
- 403(b) Retirement Plan with Employer Match
- Summer Half‑Day Fridays (Memorial Day–Labor Day)
- Supportive, mission‑driven team environment
- Work that makes a real and lasting impact on families
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
51-100 employees
