Family Services Coordinator

Texas Children's Hospital • Houston, TX

71d

About The Position

We are searching for a Family Services Coordinator. Someone who will ensure compliance with hospital policies, HIPPA regulations and assist the Family Services Specialists (FSS) with patient coordination which may include alerting clinical leaders, engaging support teams, communication to Administration and families. To prepare reports for executive groups and make recommendations on process improvements.

Requirements

• HS Diploma required, bachelor's degree preferred in business or related field.
• 3 years' experience in face-to-face customer service in the healthcare, family services, children's services, education, hospitality, or entertainment industries required.
• A bachelor's degree may substitute for 3 years of the required experience.

Responsibilities

• Coordinates incoming requests for service.
• Supports communication to departmental leaders, clinical leaders and Administration.
• Prepares reports on patient coordination for departmental leaders and Administration.
• Coordinates patient information databases.
• Assists with patient visits, deliveries, greetings or escorts as needed.
• Coordinates compliance with departmental/organizational policies.
• Identifies issues requiring staff education and clarification.

What This Job Offers

• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees