Family Service Counselor

Legacy Funeral Group, LLC • Houston, TX

82d

About The Position

The Family Service Counselor provides advice to bereaved families and helps them make burial arrangements for their departed loved ones. They maintain positive communications with client families to answer questions regarding the burial process and often use their counseling expertise to help overwhelmed members cope with the loss. Family service counselors also protect the confidentiality of clients' information. The Family Service Counselor duties must be performed consistent with company mission and values and in adherence to company policies and procedures.

Requirements

• High school diploma or GED required.
• Strong sales experience in the Funeral or Life Insurance industry is preferred.
• High level of comfort using computer systems within a sales environment.
• Previous experience with Customer Relationship Management systems is a plus.
• High level of integrity, dedication, and desire to succeed.
• Desire to help others and earn a competitive income.
• A good driving record and valid driver’s license.

Nice To Haves

• Knowledge of processes, principles, and methods for selling products and services.
• Record of accomplishment in networking, developing leads, contacting referrals, setting appointments, and meeting monthly sales goals.
• Excellent interpersonal and communication skills, both in person and on the telephone.
• Highly organized, detail oriented, and excellent time management skills.
• Ability to work and make decisions under pressure and tight deadlines.
• Proficient in the use of computers, software, and technology.
• Ability to work well as part of a team and independently.
• Creative, outgoing, and energetic.
• Comfortable with in-home sales and conducting group presentations.

Responsibilities

• Provide advice to bereaved families regarding burial arrangements.
• Maintain positive communications with client families.
• Answer questions regarding the burial process.
• Use counseling expertise to help families cope with loss.
• Protect the confidentiality of clients' information.
• Perform duties consistent with company mission and values.
• Adhere to company policies and procedures.

What This Job Offers

• Education Level: High school or GED