Family Service Advisor Support

Memorial Estates Inc. • Taylorsville, UT

80d

About The Position

This is a new position which will assist our Family Service Advisors (FSAs) with burials, standing at the burial service, greeting families, giving golf cart rides when needed to families, coordinating with the grounds crew on when to start the burial. Conducts twice daily blind checks, ensuring the graves are dug correctly, the burial is set up to Memorial standards for when the family arrives at the burial. Assist families with payments on their accounts and letting our FSAs know if there is a follow up to be made. Ensures contracts are filled for the file drawers in all the offices. Assists families about issues with their markers, entering the issue in the Whiteboard system and following up with the FSA to contact the family. Front desk assistance answering phones including, but not limited to Mondays and when coverage is needed. Clean up arrangement rooms and ensure always tidied and neat. Take pictures of completed markers and send the information to the FSA’s. Cross-train and sit in on arrangements as needed. Cross-train and sit in on preneed sales appointments as needed. Other duties as assigned.

Requirements

• Proficient computer skills.
• Ability to communicate effectively with families, FSAs, service directors, and grounds crew.
• Ability to drive a golf cart.
• Proactive attitude to identify where help is needed within the family service team.
• Availability on Saturdays, occasional Sundays, and holidays.
• Positive and professional demeanor when representing the company.
• Understanding of cemetery burial in-ground plot, mausoleum, niche, feature, and cremorial specifications.
• Knowledge of burial vault specifications.
• Familiarity with marker specifications.
• Ability to understand and utilize the cemetery interment calendar and mortuary arrangement calendar.
• Ability to understand and utilize maps and Enterprise.

Responsibilities

• Assist Family Service Advisors (FSAs) with burials and burial services.
• Conduct twice daily blind checks to ensure graves are dug correctly and burial setups meet Memorial standards.
• Assist families with payments on their accounts and communicate follow-up needs to FSAs.
• Ensure contracts are filled for file drawers in all offices.
• Assist families with marker issues, entering them in the Whiteboard system and following up with FSAs.
• Provide front desk assistance, including answering phones, especially on Mondays and when coverage is needed.
• Clean and tidy arrangement rooms regularly.
• Take pictures of completed markers and send information to FSAs.
• Cross-train and participate in arrangements and preneed sales appointments as needed.
• Perform other duties as assigned.

Benefits

• Great Company Culture
• Accrued sick/vacation leave and paid holidays
• Medical with HSA and FSA options, dental, and vision
• 401(k) with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level