Family Self-Sufficiency Coordinator

Housing Authority of The City of Austin•Austin, TX

1d•$23•Hybrid

About The Position

Established in 1937, the Housing Authority of the City of Austin (HACA) is a national leader in providing safe, healthy and affordable housing options for the Austin community. HACA's mission is to cultivate sustainable affordable housing communities and partnerships that inspire self-reliance, growth and optimism. The Housing Authority of the City of Austin (HACA) is looking for a motivated candidate to join a team that provides affordable housing and supportive services to families and individuals working toward economic self-sufficiency. The qualified candidate will coordinate services for public housing residents participating in the Family Self-Sufficiency (FSS) Program, supporting households through goal setting, case management, and connection to community resources. HACA has been a leader in affordable housing in the City of Austin for more than 85 years. In partnership with the U.S. Department of Housing and Urban Development, local government entities, and numerous non-profit agencies, HACA provides access to safe, stable housing to over 20,000 individuals.

Requirements

Bachelor's degree in Liberal Arts, Social Sciences, Public Health, or a related field from an accredited four-year college or university; OR Two (2) years of experience working in public sector and/or nonprofit organizations; OR An equivalent combination of education and experience.
Valid Texas driver's license.
Eligibility for coverage under the Authority's fleet auto insurance.
Ability to be bonded.

Nice To Haves

Three (3) to five (5) years of documented experience in public housing and/or social services preferred.
Knowledge of community-based resources and service delivery systems
Ability to provide compassionate and professional customer service to individuals from diverse backgrounds
Strong organizational, documentation, and time-management skills
Excellent oral and written communication skills
Ability to establish and maintain effective working relationships with residents, staff, and community partners
Ability to exercise tact, diplomacy, and sound judgment in sensitive situations
Knowledge of HUD programs, regulatory compliance, the affordable housing industry
Spanish language proficiency

Responsibilities

FSS Program Coordination: Deliver comprehensive coordination, referral, advocacy, and case management services for public housing residents enrolled in the Family Self-Sufficiency (FSS) Program.
Participant Recruitment & Enrollment: Recruit eligible residents, process FSS applications, and screen applicants to determine program eligibility.
Case Management & Goal Planning: Provide task-centered, supportive case management services, including goal setting, action planning, implementation, and ongoing monitoring of FSS activities.
Service Coordination: Connect participants and their families to supportive services through public and private community agencies to support employment, education, and self-sufficiency goals.
Contract Compliance & Counseling: Provide counseling and monitor participants' compliance with FSS contracts .
Income & Eligibility Reviews: Conduct initial and periodic reexaminations of income and family composition and coordinate rent and escrow adjustments with operations and/or eligibility staff.
Records & Documentation: Maintain accurate participant files, including case notes, correspondence, financial records, and required HUD and HACA documentation.
Staff Collaboration: Maintain regular communication with housing management staff and provide education regarding FSS Program requirements.
Program Coordinating Committee (PCC): Establish and maintain an active PCC composed of community partners; schedule, develop agendas for, and facilitate quarterly PCC meetings.
Participant Engagement: Assist with coordinating orientations, meetings, and trainings for FSS participants.
Reporting: Prepare monthly and annual reports on the status and outcomes of the FSS Program.
Additional Duties: Perform other responsibilities as assigned by the supervisor.

Benefits

Paid sick leave, annual leave, birthday leave & federal holidays
100% of employee health insurance premiums paid by the agency
Supplemental health, dental, vision, and life insurance options for employees and family
Employee Assistance Program
Hybrid work schedule available

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