Family Resource Coordinator (Remote)

New England Donor Services•Waltham, MA

23h•$70,000 - $79,000•Remote

About The Position

Come join our team and become part of what the Boston Globe has recognized as one of the Top 100 Women-Led Businesses in Massachusetts 2018 - 2025! Saving lives through organ and tissue donation is the mission uniting our employees and drives the work we do. New England Donor Services (NEDS) coordinates organ and tissue donation in Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, the eastern counties of Vermont and Bermuda. Responsible for one of the largest of the 55 Organ Procurement Organizations (OPOs) that make up the nation’s donation system, NEDS works with over 200 hospitals and serves nearly 15 million people in our region, screening nearly 55,000 potential donor referrals annually. With approximately $140M in operating revenues, NEDS employs 378 clinical and non-clinical staff members throughout New England and across the country. Our vision is to be a leader in the development and implementation of strategies to increase the life-saving and life-enhancing gifts of organ and tissue donation through effective relationships with our clinical partners, donor families and the communities we serve. Please note: We are currently interviewing for New Hire Orientation class in February or March 2026. A qualified candidate for this role must have prior OPO experience approaching families for Organ & Tissue donation. Are you a compassionate individual that enjoys meaningful work, being part of a team, working through challenges and making a positive difference in people’s lives? If so, we want to connect with you! The Family Resource Coordinator (FRC) is an empathetic, respectful and skilled professional dedicated to the NEDS mission of saving and enhancing lives through organ and tissue donation. The FRC assists hospitals 365 days a year to support collaborative donation processes (CDP) to ensure that all potential donor families are offered the opportunity for donation via telecommunication. The Family Resource Coordinator fulfills a call schedule that provides coverage to the entire NEDS service area.

Requirements

Previous OPO experience approaching families for Organ and Tissue donation is required.
Sustainment Technique / Dual Advocacy: The ability to work empathetically, compassionately and professionally with families in crisis, to provide education on organ and tissue donation and to advocate for donation while being respectful of individual family circumstances.
Clinical Knowledge: Ability to conduct and document medical/social histories.
Computer & Application Literacy : Skilled in Word, Excel, Outlook, email and the ability to learn NEDS’ internal systems including, but not limited to, True North, SharePoint.
Interpersonal and Communication Skills: Ability to communicate openly and effectively with all members of hospital and NEDS teams.
Intellectual Discipline: Ability to critically think, problem solve, and work productively both independently and as a team participant.
Task Management Skills : Ability to respond to changing needs; prioritize effectively, and to communicate effectively and constructively during times of stress.
Bachelor’s degree in social work, health sciences or related field; or equivalent experience in another OPO.

Nice To Haves

Experience in hospice care, bereavement counseling, crisis intervention or social work preferred.
Previous hospital experience preferred.
Spanish and/or Portuguese language proficiency preferred
CPE, CLS, or Social Work License preferred

Responsibilities

Fulfills an on-call schedule of 12-hour shifts, including some weekends and holidays.
Must be able to work a remote 12-hour on-call shift. Current shifts available 9:00am - 9:00pm or 12:00pm - Midnight
Calls referring hospitals to obtain more information to assess potential for a preliminary discussion and/or approach.
Approaches for donation on new and open referrals at hospitals to offer donor families the opportunity for organ and tissue donation.
Through education, helps donor families to understand and accept the diagnosis of death as described by the primary care physician.
In the absence of donor designation, assesses the patient’s legal next-of-kin’s readiness to engage in a discussion for the opportunity of organ and tissue donation.
Advocates for donation while being respectful of cultural and/or religious beliefs.
Maintains an individual authorization rate that demonstrates best practice skills in obtaining authorization.
Completes all required documentation regarding approach and authorization.
Provides initial follow up to donor family after donation.
Carries out other duties as deemed appropriate by the Sr, Director, Family Services, Manager, Family Services or designee.
Participates in required meetings and trainings if not responding to a case.
Checks email at least daily unless on planned benefit time.
Completes assigned trainings within defined timelines.

Benefits

Generous paid time-off program
Health, Dental, Vision, and Mental Health insurance coverage
2x Annual Salary Life Insurance
Fertility Benefits
Flex Spending Account Options
403(b) Retirement Plan with Organizational Contributions
Tuition Reimbursement
Employee Assistance Program (EAP)
Pet Insurance
Working Advantage discounts Program.
Personal career and skill development opportunities
You can also participate in Corporate sponsored events like the annual Blue & Green Walk, Community Volunteering opportunities, Organization-wide team-building outings, and more!