Family Resource Center Family Navigator

Akin (formerly Childhaven)•Walla Walla, WA

2d•$24 - $28•Hybrid

About The Position

The FRC Family Navigator acts as the central point of contact for all community members who reach out to Akin Family Resource Centers and/or community access points. Provides assessment and navigation services to diverse communities to ensure families and children are connected to appropriate Akin programs and community resources This position supports families using the Family Resource Center Pathways Framework, a research and community-informed service delivery approach for providing family support services, to keep families together, improve family well-being, and create equity. Has access to protected healthcare information (PHI) or confidential identifiable information (CII), both paper and electronic, as necessary, to perform related job duties and responsibilities.

Requirements

Ability to manage multiple families in need of services and ability to successfully connect families with appropriate agencies and service
Knowledge of Akin programs and services and understanding of community resources within the Family Resource Center service area
Excellent written and oral communication skills
Strong organizational and interpersonal skills
Basic working knowledge and experience with Microsoft Office Suite and excellent data entry skills
Able to develop working relationships and partnerships with community organizations and personnel
Ability to maintain confidential and sensitive information in a professional and ethical manner
Familiarity with or interest in the principles of accessibility, inclusion, and belonging; and experience working successfully with colleagues, clients, or communities from a variety of backgrounds.
Demonstrated openness to learning and contributing to an inclusive workplace environment.
1 year experience in community and/or family service; Or, a combination of education and experience that demonstrates the required knowledge, skills, and abilities
One-step Mantoux TB skin test prior to start of employment, unless has written proof of a negative test within past 12 months. For those who have previously tested positive, documented proof of treatment from a doctor or a negative chest x-ray must be provided
A valid driver's license and a favorable driving record, with no more than three violations within the past three years
Access to a reliable, insured vehicle for work-related travel

Nice To Haves

Lived experience navigating family support systems/services
Associates degree in family or social services, or a related field
Bilingual

Responsibilities

Provides intake and screens to determine eligibility for internal programs and identifies strengths and service needs for families within the community
Develops plans with families to meet families’ needs and assists families with goal planning to promote self-sufficiency and long-term stability
Provides appropriate family navigation, information, and referral
Coordinates with Akin programs and other community resource providers to connect families to relevant resources and actively networks with service providers to stay current on community resources
Attends community meetings, sits on community boards, and creates information sharing opportunities throughout the community
Designs family outreach plans and actively participates in the outreach to children and families for the organization’s service programs and family navigation
Maintains record of referrals and family navigation provided to track outcomes and support exchange of information between programs
Contributes to shared learning with the community of family navigators around the state
Assist with grant reports and monthly reports; maintains files and records and sends progress reports to supervisor
Performs other duties as assigned by supervisor