Family Partner

Advocates•Framingham, MA

6d•$24•Onsite

About The Position

We are seeking a compassionate and deeply empathetic Family Partner to join our Enduring Connections pilot program. This innovative initiative offers sustained, flexible, and relationship-centered support to individuals and families impacted by mental health challenges - particularly those who have not benefited from traditional clinical interventions or who may feel disconnected from institutional systems. As a Family Partner, you will walk alongside families with patience and respect, helping to rebuild trust, foster connection, and create new pathways forward grounded in shared experience. This is a primarily in-person, community-based role, requiring flexibility to meet families where they are—both geographically and in terms of scheduling needs. Enduring Connections is rooted in the belief that meaningful change begins with authentic relationships. In partnership with the program’s founders, Advocates is bringing this unique model to families across Massachusetts who are seeking a different kind of support—one that prioritizes compassion, persistence, and understanding over systems and structures. If you are someone who leads with empathy, believes in the power of relationships, and is committed to walking alongside families - especially in moments of uncertainty - we encourage you to apply. Advocates is committed to cultivating a diverse and welcoming community where everyone feels respected and valued. Advocates fosters a culture of inclusion that celebrates and promotes diversity along multiple dimensions, including race, ethnicity, sex, gender identity, gender expression, sexual orientation, partnered status, age, national origin, socioeconomic status, religion, ability, culture, and experience.

Requirements

High School Diploma or equivalent required
Personal lived experience as a family member to a person who has received support from the adult behavioral health system
Ability to communicate effectively both verbally and in writing
Ability to read and write English and communicate effectively in the primary language of the assigned program
Strong computer skills
Proven ability to use sound judgment in a variety of situations
Ability to thrive in a fast-paced, team-oriented environment while also working independently
Strong organizational skills with the ability to manage multiple priorities
High energy level and excellent interpersonal skills
Valid driver’s license required; must have access to a reliable, insured vehicle and be willing to use it for client transportation
Ability to perform all essential job duties satisfactorily
Commitment to the mission, values, and philosophy of Advocates
Evening and weekend availability required

Nice To Haves

Certified Peer Specialist (CPS) preferred, or eligible for certification within one year of hire
Demonstrated understanding of and competence in serving culturally diverse populations strongly preferred

Responsibilities

Build trusting, authentic relationships with families through shared lived experience and mutuality
Provide flexible, family-driven support to those navigating complex mental health challenges - especially when prior services have not met their needs
Engage in compassionate and persistent outreach, meeting families where they are, at their own pace
Obtain appropriate consent from individuals receiving services prior to working with family members
Honor the principle of “nothing about us, without us” by ensuring transparency and inclusion in all communication and support planning
Support families in strengthening communication, collaboration, and understanding within their relationships
Respect each family’s unique story, perspective, and experience with systems of care
Share relevant community resources and help families explore supports both within and outside traditional service systems
Connect with peer providers and community partners to build knowledge, resources, and best practices
Offer guidance and education around systems, services, and approaches when helpful—without imposing clinical frameworks
Respond to concerns, frustrations, and challenges with empathy, patience, and respect
Maintain strong, collaborative communication with team members, providers, and families
Participate in supervision, team meetings, and required trainings
Provide crisis support, including physical intervention when necessary
Uphold all principles of The Advocates Way and Advocates’ Human Rights Policy, ensuring dignity and respect for all