Family Partner, Mobile Postpartum Care Unit, BWH

Mass General Brigham•Boston, MA

1d•$20 - $28•Hybrid

About The Position

This Family Partner position will join the MGB maternal community health and health equity team and work with program participants in the Family Partnership Program and the Mobile Postpartum Care Unit (MPCU) who are planning to deliver or have delivered at Brigham and Women’s Hospital, respectively. The goals of the MGB maternal community health and health equity approach are three-fold: 1) Advance strategies for accessible support throughout pregnancy, childbirth, and the postpartum period throughout Mass General Brigham and in the communities it serves. 2) Advance multidisciplinary services that work to solve for physical health conditions, mental health conditions, and social risk factors. 3) Increase access to hospital and community based social risk informed care programs integrating health education, self-management support, and connection to resources. The role of the Family Partner is to serve as a skills-based coach for pregnant and parenting individuals to achieve their clinical and social health goals. As a key part of the MGB maternal community health and health equity team, the Family Partner acts as a bridge between the program participant and MGB maternal community health and health equity programmatic network, as well as the connection to internal clinical partners and external social service providers. The Family Partner strives to address individual, institutional, and community level barriers associated with access to care, and support individuals’ clinical health goals and clinical self-management practices. The Family Partner also provides coaching on social health goals and supports participants in building social opportunity as a strategy to improve maternal and child health outcomes across the life course. For Family Partnership Program participants, the Family Partner will partner with them starting during their pregnancy and continuing through their child’s first birthday. For MPCU participants, the Family Partner will partner with them from zero to six months postpartum.

Requirements

High School Diploma Required
Experience working as a case manager/patient navigator/community health worker strongly preferred
Computer and data management proficiency.
Ability to work collaboratively and communicate effectively with others, including patients and families, staff from all sites and the community-at-large.
Candidate must be able to thrive in a fast-paced environment on sensitive, complex issues.
Excellent communication and organization skills, and attention to detail
Ability to work in multiple settings, e.g. hospital, community sites, community health centers
Knowledge of and passion for maternal and child health equity
Strong ability to work with diverse, multi-cultural populations
Knowledge of Boston and greater Boston communities and local community resources a plus
Mastery of concepts and frameworks related to health inequities a plus

Nice To Haves

Experience working as a medical assistant and/or in a clinical setting a plus
Bilingual Spanish/Engligh preferred
Knowledge of Boston and greater Boston communities and local community resources a plus
Mastery of concepts and frameworks related to health inequities a plus

Responsibilities

Participate in all MGB Family Partner trainings to support healthy pregnancies, facilitate self-management of pregnancy related conditions, understand the most common medical conditions affecting maternal health outcomes, and the coaching approach.
Enroll eligible individuals into FPP and MPCU
Complete an initial assessment to identify with the program participant their specific clinical and social health goals and create a care plan accordingly in line with clinical and social care protocols.
Support participants in navigating prenatal and postpartum care and serve as the liaison between the patient and the MGB institutions’ clinical care teams.
Deliver 1:1 skills-based coaching and health education to participants through a range of communication methods such as text messaging, phone, video calls, Patient Gateway, and in-person visits.
Support participants navigating federal and state offices to access resources.
Refer program participants to external community partners, and internal MGB institution providers as appropriate, and work closely with partners and providers to ensure a warm handoff.
Complete all patient tracking in appropriate electronic medical record and other programmatic tracking software.
Meet with every client at 96 hours post-delivery in person and support their immediate needs.
Participate in FPP, MPCU, and/or MGB maternal community health and health equity initiative-wide programming
Support requests to Cradles to Crayons, which includes monthly supplies retrieval, storage, and dissemination
Participate in complex care meetings with patients supported by multiple internal or external partners.
Other duties as assigned