Family Member Travel Screening Specialist NF4

Department of Defense • Quantico, VA

362d • $75,000 - $85,000 • Remote

About The Position

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.

Requirements

• Bachelor's degree from an accredited college or university in business, psychology, communication, hospitality management, or related field.
• Three years of experience in customer service, case management, project management, or concierge management.
• Skill to communicate effectively and professionally both verbally and in writing.
• Ability to prepare documentation and presentations in proper format.
• Time management skills to organize and prioritize tasks.
• Analytical skills to resolve customer concerns and needs.
• Ability to build and maintain professional relationships with stakeholders.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Serve as the Headquarters Marine Corps, Manpower and Reserve Affairs (M&RA), Family Member Travel Screening (FMTS) Specialist.
• Provide proactive support to Marines and family members regarding overseas suitability screening.
• Engage Marines with OCONUS or designated remote CONUS PCS orders to facilitate the overseas screening process.
• Assist Marines and their families with challenges during the screening process.
• Prepare and maintain electronic case files documenting the screening process.
• Coordinate with various offices to monitor the status of screenings and address administrative questions.
• Serve as the Marine Corps central point of engagement for MTF screening offices.
• Analyze medical screening deficiency reports and develop tracking tools for failed screenings.
• Notify MOS monitors of screening statuses and unsuitable determinations.
• Develop tools and literature to assist Marines and family members with OSS.
• Prepare responses to inquiries associated with OSS and represent the Marine Corps on DoD-level working groups.
• Coordinate with EFMP Nurse and Assignment Case Managers for families with special needs.
• Safeguard sensitive information in accordance with privacy regulations.
• May work a fluctuating schedule and travel for assignments.

Benefits

• Stability of Federal Civilian Service
• Quality of Work Life Balance
• Competitive Pay
• Comprehensive Benefit Packages
• Marine Corps Exchange and Base Facility Privileges

What This Job Offers

• Job Type: Full-time
• Industry: National Security and International Affairs
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees