Family Liaison- Ronald McDonald House

Nationwide Children's Hospital • Columbus, OH

8d

About The Position

Overview: Contingent with weekend and overnight availability Job Description Summary: Assists and supports families, providing information and a comfortable environment, while their child receives healthcare services. Job Description: Essential Functions: Maintains assigned area as a welcoming respite for families, providing amenities such as reading materials, clean toys, diversional resources, and fresh snacks. Answers questions and concerns of families, providing education regarding needed resources and other health-related topics. Coordinates with hospital departments to ensure families have access to necessary resources and services. Assists families with the use of available department amenities and services. Collaborates to plan and implement departmental events and programs. Identifies opportunities for the growth and improvement of the family experience. Provides volunteer training and coordinates volunteer involvement.

Requirements

• High School Diploma or equivalent, required.
• Excellent communication and customer service skills in interacting with a diverse group of families, employees, volunteers, and other customers.
• Strong organizational and time management skills and the ability to work in an open environment with little direct supervision.
• Effectivedata entryand report preparation skills.

Nice To Haves

• Bachelor's Degree, preferred.

Responsibilities

• Maintains assigned area as a welcoming respite for families, providing amenities such as reading materials, clean toys, diversional resources, and fresh snacks.
• Answers questions and concerns of families, providing education regarding needed resources and other health-related topics.
• Coordinates with hospital departments to ensure families have access to necessary resources and services.
• Assists families with the use of available department amenities and services.
• Collaborates to plan and implement departmental events and programs.
• Identifies opportunities for the growth and improvement of the family experience.
• Provides volunteer training and coordinates volunteer involvement.

What This Job Offers

• Education Level: High school or GED