Provide crisis counseling, advocacy, and culturally competent case management services for individuals and families at the Salt Lake Area Family Justice Center (SLAFJC) walk-in center at the YWCA Utah.
Provide crisis counseling, advocacy, and coaching to adults and families in crisis due to domestic and/or sexual violence, stalking, and elder abuse.
Monitor campus security in collaboration with all staff, to protect and ensure safety and well-being of program participants, staff, and visitors.
Support program participants in achieving their self-determined program goals through empathic listening and presence, providing individualized case management and referrals to SLAFJC community partners, supportive services, and resources in the community.
Establish and secure case files to uphold client confidentiality.
Conduct initial intake assessments, including performing risk assessment, needs assessment, safety planning, and goal setting. Provide clear information on risk to participants and assist in creating comprehensive safety plans.
Support each program participant in achieving their self-determined plan with courteous, timely and meaningful help, including:
Provide information, psychoeducation, and referrals and provide/arrange translation and interpretation as necessary.
Assist participants in directly connecting with legal, law enforcement, employment, mental health, healthcare, shelter, and other resources as needed. Advocate for equitable access and assist participants in navigating barriers.
Obtain signed releases for coordination of services and coordinate linkages with community agencies on individual and program level.
Connect program participants to appropriate services for their children’s mental, emotional, and social wellbeing as needed.
Provide assistance with identifying housing resources and opportunities.
Provide crisis intervention as needed.
Contact agencies/individuals providing services to clients to assure optimum coordination and appropriate referrals.
Provide aftercare services to families and individuals after they have left the crisis shelter and/or Transitional Housing programs.
Maintain regular contact with an assigned caseload of program participants.
Assist in providing front desk coverage as needed.
Keep all records necessary to ensure that work is conducted in accordance with agency, contractual, and legal requirements. Records are expected to be complete, accurate, and timely.
Maintain all certifications and licensing related to role, program licensing, and grant standards including, but not limited to: CPR and First Aid, Case Management Certification.
Attend all required staff meetings, individual and/or group supervision, agency-wide staff and other trainings, as well as other meetings and activities as requested.
General knowledge of direct victim services, violence against women and sexual violence issues, as well as gender and race equity issues from a feminist perspective.
Understanding of equity, anti-oppression, trauma-informed care, and Housing First philosophies.
Minimum of 2 years of direct service experience with women, men, children and diverse populations in social service setting.
Knowledge and skills in direct individual and group social services, including effective communication, crisis intervention, knowledge of women and children's issues, human behavior and community resources.
An understanding of, and agreement with, YWCA Utah’s mission, values and philosophy regarding the elimination of racism, empowerment of women and commitment to anti-oppression work and social justice.
Understanding and commitment to issues of cultural diversity and anti-racism.
Ability to work scheduled hours on a regular basis.
Proficiency with general office duties, computer systems and technology.
Demonstrated ability to work independently, manage time, evaluate progress, and adjust activities to complete projects within established timeframe.
Demonstrated experience functioning within multidisciplinary settings.
Skilled in establishing effective working relationships.
Ability to collaborate and invite collaboration.
Able to demonstrate skills in effective communication, conflict resolution and problem solving.
Bilingual fluency required (English/Spanish)
Must be able to pass a Department of Health and Human Services background check.
Knowledge about the issue of domestic and sexual violence and about child development (through adolescence) helpful.
Knowledge of and/or experience in substance use, mental health, and chronic homelessness, helpful and preferred. Work experience in these areas preferred.
Paid parental leave (six weeks after 12 months of employment)
Generous package of vacation, sick, and bereavement time available to all employees (amount accrued varies based on hours/week)
Health and dental insurance eligibility for employees, partners, and dependents
11 paid holidays
Employer retirement contribution of up to 10.5% of gross annual salary when eligible
Professional development with internal and external training opportunities
Free Employee Assistance Program providing counseling options to employees, partners, and dependents