Family Intake Specialist
About The Position
Easterseals Florida is seeking a detail-oriented, supportive, and highly organized Family Intake Specialist to coordinate the timely initiation of referrals to the Early Steps Program. This role is essential in helping families begin their Early Steps journey by ensuring children are quickly and accurately connected to developmental evaluations and the services they may be entitled to under IDEA, Part C. The Family Intake Specialist serves as a warm, communicative, and responsive resource for families as they navigate the intake and referral process. You will gather key information, explain Early Steps procedures, schedule evaluations, and ensure that all required documentation meets policy standards. Your work will directly support families in accessing early intervention services during an important time in their child’s development.
Requirements
- High School Diploma or equivalent required
- General office or administrative experience preferred
- Strong attention to detail and ability to maintain accurate records
- Basic written and verbal communication skills
- Proficiency with computers and ability to learn program systems
- Ability to remain flexible and adapt to changing needs
- Professional, energetic, and team-oriented mindset
- An energetic, resourceful and professional individual who will promote a positive, respectful and team-based environment
Responsibilities
- Provide general front-office support, including answering phone calls, managing faxes, filing, and charting
- Receive and review referrals to ensure all required information has been provided
- Share information with families about Early Steps and guide them through the intake process
- Obtain and verify essential referral details, including date of birth, spelling of names, contact information, and reason for referral
- Schedule developmental evaluation appointments with families and communicate appointment details
- Assign service coordinators to referrals and notify them of upcoming clinic appointments
- Maintain timeliness and compliance with program policies and documentation standards
- Manage appointment books, prepare clinic sheets, and maintain organized patient files
- Ensure all documentation meets Early Steps procedures and quality requirements
Benefits
- Live and on demand Professional Development opportunities
- Medical, Dental, and Vision Plans
- Paid Holidays, Vacation, Sick, and Personal Time
- Employee Assistance Program
- Several Supplemental Insurance Policies
- 403B Savings Plan
- Easterseals Cares Wellness Program
- Work Life Balance
- The Opportunity to Make a Difference in the Community and the Organization
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
