Family Housing Hub Specialist

UMOM New Day Centers•Phoenix, AZ

36d

About The Position

The Family Housing Hub Specialist assist s families experiencing a housing crisis by problem solving, identify ing resources, offering support and/or assessment through the community coordinated entry system at the Family Housing Hub (FHH). The Family Housing Hub Specialist position is responsible for providing client navigation services and screenings for families experiencing homelessness with the purpose of diverting families to safe housing options and/or to connect them to the community emergency shelter waitlist.

Requirements

High School or GED Diploma, Bachelor's degree preferred , ideally in a related field
Minimum 3 years of experience working with at-risk populations and/or case management
Basic computer literacy , including data entry, web navigation, typing and text editing, and the ability to learn operations in new software systems
Proficiency with Windows operating system, Microsoft Word, Excel, and Outlook
Valid Level One Fingerprint Clearance Card or the ability to obtain one
Ability to clear the Central Registry Screening from the Department of Child Safety & Adult Protective Services .
Ability to c omply with and pass all required background check and drug screening requirements , i ncluding but not limited to pre-employment and random drug screening as required/requested.
Valid AZ Driver's License and a driving record that falls within UMOM's policy 5 0/ 1 00 level of car insurance coverage .
This is a S afety Sensitive position.

Nice To Haves

Demonstrated knowledge of Motivational Interviewing and Trauma Informed Care, preferred
Knowledge of non-profit sector; experience working with underserved or disadvantaged populations is preferred
Knowledge of community resources and understanding of community health and social service system is a plus
Previous experience with Efforts to Outcomes (ETO) or HMIS is preferred.

Responsibilities

Provide s resources, support , and information to households and assist s households in creating short-term plans to solve immediate housing crises.
Engage s in problem-solving techniques and housing stability planning with households including preventing families from entering the homeless services system when appropriate .
Complete s assessments with households in a professional, trauma-informed, and accurate manner.
Collect s all required information from households to insure appropriate connections to resources and housing.
Serve s as liaison between household and partner agencies to assure continuity of care.
In collaboration with partner agencies, assist s clients in accessing all necessary documentation for program eligibility.
Assist s with triage at FHH front-desk and phones, greet s clients , and provide s high level screening upon initial contact.
Staff s satellite locations and off-site screening events.
With the FHH team, maintain s up-to-date listings of community, employment, and housing resources.
Clearly and consistently communicate s program details and client navigation information to external partners.
Assist s in office administration including client record upkeep, data entry, and information inquiries .
Supports program Coordinator with customer service responsibilities by fielding client concerns and external partner inquiries.
Assure s data is complete, accurate , and on-time in accordance with UMOM's data quality standards.
Focus es on achieving agency outcomes of diversion from homeless system , data quality, and program efficiency.
Other duties as assigned by Leadership and/or Executive s .