Family/Guest Srvcs Transporter

Vanderbilt University Medical Center • Nashville, TN

1d • Onsite

About The Position

Vanderbilt University Medical Center (VUMC), located in Nashville, Tennessee, is a global crossroads of teaching, discovery, and patient care. VUMC is dedicated to advancing health and wellness through preeminent programs in patient care, education, and research, fostering an environment where expertise is valued, knowledge expanded, and abilities challenged. The organization is committed to ensuring everyone has the chance to thrive, celebrating uniqueness, and encouraging employees to take pride in their work. The vision of VUMC is to be the world leader in advancing personalized health, with a mission to personalize the patient experience through a caring spirit and distinctive capabilities. The Family/Guest Services Transporter role is part of the Patient & Guest Services department, assisting and transporting patients and visitors to and from all outpatient departments by wheelchair or stretcher, and transporting outpatients to the hospital for admission. VUMC is the largest private employer in Middle Tennessee, employing over 28,000 people across various clinical, research, and support roles, operating more than 1,700 licensed hospital beds and hundreds of outpatient clinics. It is recognized nationally for its specialized services and academic excellence.

Requirements

• Possess sufficient fundamental proficiency in demonstrating customer service communication skills such as smiling, greeting, tone of voice, eye contact, and body language.
• Practice excellent communication skills with patients/guests, including listening, acknowledgement, empathy, and solution-based thinking.
• Demonstrate sufficient fundamental proficiency in corporate hospitality and professionalism within the position.
• Demonstrate attentiveness and approachability to patient/guest questions and needs.
• Be knowledgeable of products and services and understand the position as a professional source for information and services.
• Take ownership in the safety, appearance, and functionality of the immediate area.
• Demonstrate sufficient knowledge of patient privacy and confidentiality, practicing protection of patient information through communication, patient documents, and electronically.
• Perform tasks that are typically routine, impacting team's performance with occasional guidance.
• Utilize some discretion and research to solve routine problems.
• Apply knowledge of standards, established processes, and procedures relevant to the job.
• Provide guidance to entry-level co-workers.
• Continuously improve own skills by identifying development opportunities.
• Build and maintain relationships by seeking to understand colleagues' priorities and working styles.
• Communicate effectively by openly sharing information and communicating in a clear and courteous manner.
• Serve others with compassion by understanding their problems and needs to provide excellent service.
• Solve complex problems by understanding issues, solving routine problems, and raising proper concerns in a timely manner.
• Offer meaningful advice and support by listening carefully and providing accurate information.
• Perform excellent work by checking work quality before delivery and asking relevant questions to meet standards.
• Fulfill safety and regulatory requirements by demonstrating basic knowledge of conditions affecting safety and reporting unsafe conditions.
• Demonstrate accountability by taking responsibility for assigned activities and thinking beyond standard approaches.
• Steward organizational resources by understanding how personal actions impact departmental resources.
• Make data-driven decisions using accurate information to achieve results on time and without error.
• Generate new ideas by proposing/accepting initiatives to enhance day-to-day operations.
• Apply technology by absorbing new technology quickly and utilizing appropriate tools and procedures.
• Adapt to change by embracing changes and incorporating new instructions into work.
• 1 year of relevant work experience.
• High School Diploma or GED.

Responsibilities

• Assist and transport patients/visitors to and from all outpatient departments by wheelchair or stretcher.
• Transport outpatients to the hospital for admission.
• Contribute to the organization by actively participating in process improvement initiatives and shared decision making.

Benefits

• Comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth.
• Professional growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees