Family Experience Specialist - Madison

EMBE•Madison, SD

6d•Onsite

About The Position

The Family Experience Specialist will be the first person seen by staff, clients, and visitors as they enter our facility, so it is essential to create a welcoming first impression and a friendly, professional atmosphere. The individual in this position is primarily responsible for delivery of excellent customer service to all members, guests, and program participants of EmBe.

Requirements

Unequivocally high customer service with an emphasis on hospitality.
High school diploma or GED
Must have a willingness and desire to work with children and adults of all ages and backgrounds and have a commitment to the values of the EmBe mission statement.
Person must be assertive, friendly and demonstrate energetic personality.
Model excellent oral and written communications, teamwork skills, and the EmBe mission through cross-departmental work.
Professional attitude and appearance.
Privacy and confidentiality are of utmost importance in dealing with all information incoming and outgoing.
Ability to work proficiently with Microsoft Office including Microsoft Word, Excel, Access, and Outlook.
Ability to handle multiple projects simultaneously.
Thorough follow through and proactive communication to key stakeholders.
A background check is a condition of employment.
Ability to see, speak, and hear.
Frequent sitting and use of hands and fingers to handle, feel, or reach.
Frequent standing and walking.
Occasional lifting of up to 40 lbs.
Occasional need to climb, balance, kneel or crouch.
Vision abilities include distance and close vision.

Nice To Haves

bachelor’s degree preferred.
Previous customer service experience preferred.

Responsibilities

Ensure EmBe brand, mission, vision, and values are reflected in all interactions.
Monitor and warmly greet all persons entering/leaving the building.
Maintain exemplary family and visitor experiences.
Answer and route incoming telephone calls in a friendly, professional manner.
Coordinate information, communication, supplies, and administrative procedures for the EmBe front desk.
Assist with tracking of staff trainings.
Record keeping, childcare database maintenance, and general front-of-house communications.
Receive, sort, and distribute daily mail/deliveries.
Set up new employees and childcare parents in the childcare database.
Set up parent and visitor tours for the Manager.
Manage Outlook calendar for group spaces such as conference room and gym.
Assist employees with projects such as copying, scanning, faxing, collating, and laminating.
Prepare packets for new hires, family tour packets, and childcare room welcome packets, as needed.
Create and maintain all front desk forms and supplies.
Receive customer/client comments and direct them to the appropriate staff member.
File paperwork in childcare files; follow up on missing documentation.
Record time in/out sheets in the childcare database.
Process enrollments as needed for childcare; keep immunization records up to date.
Serve as a backup to childcare for ratio; assist with children occasionally.
Keep front lobby organized and tidy.
Route deliveries as necessary and keep area free of clutter that distracts from a positive first impression.
Perform other duties and responsibilities as assigned.