Family Experience Director

Phoenix Senior Living • Fayetteville, AR

265d

About The Position

The Bungalows at Fayetteville is seeking a Family Experience Director to join their team! The Family Experience Director reports directly to the Executive Director. This position is responsible for providing overall leadership and management of the Assisted Living and/or Memory Care. The Family Experience Director promotes and integrates the philosophy of Phoenix Senior Living to incorporate wellness in all aspects of the seniors' lives served, ensuring that emotional, physical, social, intellectual, and spiritual dimensions are included in the services provided. Responsibilities include assisting in recruiting, hiring, and training associates; completing staffing, scheduling, and daily reviews of timekeeping reports; managing associate recognition and engagement; performance management and evaluations; facilitating resident care in-services; and overseeing a successful wellness resident-centered activity and community outreach program.

Requirements

• Bachelor's degree in Business Administration, Human Resources Administration, Gerontology or other course of study that relates to service to the elderly, preferred.
• 2 - 5 years department management experience in senior living/skilled nursing as well as demonstrated supervisory and management skills.
• Demonstrated Leadership capabilities.
• Multi-department experience strongly recommended.
• Extensive knowledge and experience in Assisted Living industry and Dementia care.

Responsibilities

• Plans, organizes, develops and leads the overall management of the Assisted Living and Memory Care neighborhood(s) in accordance with federal, state, local laws and Phoenix Senior Living standards, guidelines and regulations.
• Facilitates the Personalized Service Plans (PSP), daily assignment development and monitoring ongoing process and practices.
• Prior to move-in, reviews the resident's file and schedules the family meeting to discuss resident demographics; coordinates the health care needs with the Wellness Director; ensures resident has a current personalized service plan according to Phoenix policy and government guidelines.
• Maintains updated Resident Service Information (via book and/or electronic database) according to Phoenix policy.
• Participates in and manages the assessment process to determine tier of service with the appropriate staffing levels.
• Participates with the Program & Outreach Director to ensure a variety of appropriate and personalized activities which incorporate all dimensions of wellness and are available throughout the day and evening with resident care associate participation.
• Partners with Food & Beverage Director to schedule and plan special events and ensure food & dining is properly incorporated into the appropriate dimensions of wellness.
• Understands the recognition of resident changes in condition, takes appropriate action.
• Implements guidelines, standards, and practices for Resident Care and programming.
• Implements and monitors ongoing quality improvement programs for resident services.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Nursing and Residential Care Facilities
• Education Level: Bachelor's degree