Family Experience and Membership Director
About The Position
This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Family Experience and Membership Director is responsible for designing, coordinating, and delivering engaging family-centered programs and pathways that enhance member connection, retention, and community impact. OUR CULTURE: Our mission and core values are brought to life by our culture. At our Y, we strive to live our mission of loving our neighbor and helping each individual reach their full potential intentionally every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.
Requirements
- Bachelor's degree in Business Administration, Recreation Management, Nonprofit Management, or related field preferred.
- 3-5 years of experience in membership management, customer service leadership, or nonprofit operations.
- Proven experience in staff supervision and team leadership.
- Strong interpersonal, organizational, and communication skills.
- Ability to work flexible hours, including evenings and occasional weekends.
Responsibilities
- Family Engagement & Retention Serve as a Family Retention and Engagement Specialist, building strong relationships with families to encourage ongoing participation and connection to YMCA programs.
- Identify opportunities to enhance the family experience and remove barriers to engagement.
- Collaborate with membership, childcare, and program staff to support family pathways across the Y.
- Program Development & Coordination Family Fun Fridays: Plan, coordinate, and attend Family Fun Friday events, including programming, logistics, setup, breakdown, and on-site engagement.
- Stay & Play: Coordinate the Stay & Play program, including supervision, scheduling, and assisting with hiring, training, and supporting staff.
- Welcome Center: Foster a culture of service excellence and accountability.
- Assist with recruiting, hiring, training and supervising Welcome Center staff.
- Ensure all family programs are developmentally appropriate, inclusive, and aligned with YMCA standards and safety guidelines.
- Community Program Connector Serve as a Community Program Connector, linking families to YMCA offerings and relevant community resources.
- Build relationships with community partners, schools, and organizations to enhance family engagement and referral pathways.
- Represent the YMCA at community events and outreach opportunities as needed.
- Operations & Collaboration Split time between Hogan Family YMCA and Southeast Family YMCA to ensure consistent program delivery and presence at both branches.
- Coordinate schedules, resources, and communication across locations.
- Track participation, engagement, and feedback to support continuous improvement.
- Administrative & Compliance Responsibilities Maintain accurate program documentation, schedules, and reports.
- Ensure compliance with YMCA policies, child safety standards, and risk management procedures.
- Assist with marketing and promotion of family programs in collaboration with branch teams.
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What This Job Offers
Job Type
Full-time
Career Level
Director
