Family Engagement Specialist [Bilingual-Spanish] - (25-26)

About the position

The Family Engagement Specialist is a school-based position that ensures students and families are positioned to engage in learning on a daily basis. The Family Engagement Specialist will play a major part in building relationships with our families while setting the tone for exceptional customer service. This is a pooled opportunity. We will be hiring on an ongoing basis and/or when a role becomes available. The School Operations Team is focused on creating the conditions by which our schools can thrive by designing and leading efficient, safe, joyful, and fair systems; working to remove obstacles to learning and find creative solutions to challenges to enable the highest level of teaching and learning; and providing best-in-class customer service to families and staff members to ensure they feel welcomed, cared for and a valued member of our community.

Responsibilities

• Partners with students, staff and parents to ensure students attend school every day.
• Orients families to attendance expectations for new and existing families.
• Makes daily attendance calls to families and documents all attendance changes.
• Captures and shares any key information or context shared during calls with families.
• Participates in the weekly attendance check-in meetings with school leadership with increasing responsibilities over time.
• Partners with families and students when additional attendance supports are needed.
• Executes school-based re-enrollment and cultivation plans.
• Support families through the re-enrollment process.
• Complete application verification calls and updates application system as needed.
• Assist with planning of school events and activities.
• Partners with other schools to support families through school transitions.
• Review and submit student attrition data reports, identify trends and work with the school leadership team to improve student attrition rates.
• Ensures clear and effective communications with all community members and stakeholders.
• Implement and lead parent involvement programs, ensuring engagement from families.
• Manage the translation of family communications and parent meetings.
• Capture pictures and videos for the school events and manage school communication platforms.
• Ensures all parent facing materials are readily available.
• Schedules parent meetings with appropriate team members.
• Build relationships with community partners in order to build brand awareness.
• Monitors and reviews with Assistant Principal of Operations, parent and student feedback, particularly as it relates to non-instructional services and support.

Requirements

• Unwavering commitment to the KIPP Texas mission, core values and willingness to go above and beyond to meet the needs of KIPP Texas students, families, and staff.
• Bilingual; English & Spanish required.
• Sense of humility, customer service mindset, and shows urgency and the ability to proactively solve problems and make decisions quickly.
• Strong communication and time management skills; ability to effectively backwards plan, juggle multiple priorities with great attention to detail, and deliver consistent and timely results.
• Team player with strong interpersonal and stakeholder management and relationship building skills.
• Ability to be calm under pressure, especially in difficult conversations with parents and staff.
• Desire to continuously learn and evolve as a professional.

Benefits

• Medical, dental, and vision options.
• Life insurance.
• Disability plans.