Family Engagement & Hospitality Lead

BANNER SEVENTEEN•Boston, MA

3d•$70,000 - $105,000

About The Position

The Boston Celtics are seeking a highly organized, service-oriented Family Engagement & Hospitality Lead to support our Basketball Operations department, players, and their families. This role will assist in delivering an exceptional Celtics Experience while helping ensure that players’ families feel supported and seamlessly connected to the organization. This position will collaborate across all of Basketball Operations and report directly to the Vice President, of Team Operations & Organizational Growth. The ideal candidate will possess a sophisticated background in hospitality and high‑touch service, using that expertise to deliver exceptional support to Celtics players and their families. By proactively anticipating needs, coordinating resources, and navigating the complexities of NBA life, this role ensures that our players receive world‑class off‑court support throughout their professional journey.

Requirements

Bachelor’s degree
Minimum of 3-5 years of experience in sports, entertainment, or high-end hospitality is preferred
Proficiency in Microsoft Office Suite and modern messaging/scheduling platforms
Ability to proactively design and develop program plans and associated budgets in advance for successful execution
Demonstrated ability to handle confidential and sensitive information with the highest degree of diligence
Exceptional active listening, verbal, and written communication skills; ability to manage conflict with poise
Proven ability to make sound decisions in fast-paced, high-stakes environments and adjust to rapidly changing business conditions
Must be able to work flexible hours including evenings, weekends, and holidays in alignment with the NBA season, and travel with the team as needed during Summer League and the Playoffs
A history of developing strong, trust-based relationships with stakeholders at all levels
A high degree of curiosity and initiative, with the drive to solve problems before they escalate
The ability to represent a premier global brand with the utmost professionalism and Celtics Pride

Responsibilities

Primary Liaison: Serve as the day-to-day point of contact for players’ families, agents, managers, and personal assistants
Bespoke Service: Proactively engage with families to anticipate challenges and provide tailored solutions, fostering a supportive and inclusive team environment
Hospitality Excellence: Coordinate the "VIP Game Day Experience," including onsite management of family rooms, guest passes, and pre/post-game activities at the arena
Milestone Celebration: Monitor and acknowledge significant life events (birthdays, anniversaries, achievements) for players and staff with personalized and meaningful gestures
Programming Coordination: Monthly event programming during season for players’ families and children
Community Relations: Serve as point of contact and facilitator with Celtics’ Community Engagement group as well as other philanthropic efforts associated with our players
Seamless Transitions: Lead the "Welcoming Committee" for all newly drafted or acquired players and their families
Relocation Concierge: Point contact for all aspects of relocation for players (families) and new basketball operations staff
Orientation: Maintain comprehensive "Welcome Packets" and local guides to transition players into the Boston community and the NBA
Logistics Management: Facilitate league-wide program coordination and logistics, streamline NBPA communication, and support operational duties as needed
Oversee family room operations within the TD Garden including food services and coordination of childcare
Compliance: Stay informed on all NBA League and Players Association (NBPA) policies, rules, and programs related to families, and assist in tracking and organizing compliance documentation